Duygu Kavramı ve Örgütlerde Duygu Yönetimi

Ashforth B.E. & Humphrey R. H. (1993). “Emotional Labor in Service Roles: The Influence of Identity”, Academy of Management Review, 18/1, 88-115.

Ashforth B.E. & Humphrey R.H. (1995). “Emotion in The Workplace: A Reappraisal”, Human Relations, 48/2, 97-125.

Ashforth B.E. & Kreiner G.E. (2002). “Normalizing Emotion In Organizations: Making The Extraordinary Seem Ordinary”, Human Resource Management Review,12, 215-235.

Ashkanasy N.M., Härtel E.J. & Zerbe J.W. (ed.) (2000). Emotions In The Workplace: Research, Theory, And Practice, United States Of America: Greenwood Publishing Group

Ashkanasy, N. M. (2003). Emotions in organizations: A multi-level perspective. In Multi-level issues in organizational behavior and strategy (pp. 9-54). Emerald Group Publishing.

Ashkanasy, N. M., & Dorris, A. D. (2017). Emotions in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 4, 67-90.

Ashkanasy, N. M., & Humphrey, R. H. (2011). Current emotion research in organizational behavior. Emotion review, 3(2), 214-224.

Ashkanasy, N., (2002). Studies of cognition and emotion in organisations: attribution, affective events, emotional intelligence and perception of emotion. Aust. J. Manag. 27, 11–20.

Ashton-James, C. E., & Ashkanasy, N. M. (2008). Affective events theory: A strategic perspective. In Emotions, ethics and decision-making (Vol. 4, pp. 1-34). Emerald Group Publishing.

Ayverdi İ. (2005). “Duygu”, Misalli Büyük Türkçe Sözlük, Cilt 1, Kubbealtı Neşriyatı, İstanbul.

Barsade, S. G., Brief, A. P., & Spataro, S. E. (2003). The affective revolution in organizational behavior: The emergence of a paradigm. In J. Greenberg (Ed.), Organizational behavior: The state of the science (pp. 3–52). Lawrence Erlbaum Associates Publishers.

Bono J. E. & Vey, M. A. (2005). Toward understanding emotional management at work: a quantitative review of emotional labor research. In: Härtel CE, Zerbe CE, Ashkanasy NM, edtors. Emotions in organizational behavior. (pp. .213-233). Mahwah (NJ): Lawrence Erlbaum Associates.

Callahan, J. L., & McCollum, E. E. (2002). Conceptualizations of emotion research in organizational contexts. Advances in Developing Human Resources, 4(1), 4-21.

Carminati, L. (2021). Emotions, emotion management and emotional intelligence in the workplace: Healthcare professionals' experience in emotionally-charged situations. Frontiers in Sociology, 6, 640384.

Cevizci A. (2006). Felsefe Ansiklopedisi, Cilt 4, Babil Yayıncılık, Ankara.

Çoruk, A. (2016). İdari Personelin Duygusal İklime Yönelik Algıları (Çanakkale Onsekiz Mart Üniversitesi Örneği). Organizasyon ve Yönetim Bilimleri Dergisi, 8(1), 1-17.

Cüceloğlu D. (1991). İnsan Ve Dvaranışı, Remzi Kitabevi A.Ş., İstanbul.

De Rivera, J., & Páez, D. (2007). Emotional climate, human security, and cultures of peace. Journal of social issues, 63(2), 233-253.

Diener, E., Thapa, S., & Tay, L. (2020). Positive emotions at work. Annual Review of Organizational Psychology and Organizational Behavior, 7, 451-477.

Dimas, I. D., Rebelo, t., Alves, M. P. & Lourenço, P. R. (2023). Emotions and emotional management in virtual contexts, In L. L. Gilson, T. O’Neill, M. T. Maynard (Ed.), Handbook of Virtual Work (PP. 164-186). Edward ElgarPublisher.

Ekman P. (1992). “An Argument for Basic Emotions”, Cognition And Emotion, 6 (3/4), 169-200.

Feinberg, M., Ford, B. Q., & Flynn, F. J. (2020). Rethinking reappraisal: The double-edged sword of regulating negative emotions in the workplace. Organizational Behavior and Human Decision Processes, 161, 1-19.

Fisher C.D., & Ashkanasy N.M. (2000). “The Emerging Role of Emotions in Work Life: An Introduction”, Journal of Organizational Behavior, 21/2, 123-129.

Ghasemy, M., Erfanian, M., & Gaskin, J. E. (2021). Affective events theory as a theoretical lens for improving the working environment of academics in developing economies. Journal of Applied Research in Higher Education, 13(1), 300-324.

Goleman D. (1996). Duygusal Zeka Neden IQ’dan Daha Önemlidir, (Çev: Banu Seçkin Yüksel), Varlık Yayınları A.Ş., İstanbul.

Grandey A. A. (2000). “Emotion Regulation in The Workplace: A New Way to Conceptualize Emotional Labor”, Journal of Occupational Health Psychology, 5/1, 95-110.

Grandey A.A., Tam A.P. & Brauburger A.L., (2002). “Affective States and Traits in The Workplace: Diary and Survey Data From Young Workers”, Motivation And Emotion, 26/1, 31-55.

Härtel, C. E. J., Zerbe, W. J., & Ashkanasy, N. M. (2005). Organizational behavior: An emotions perspective. In C. E. J. Ha¨rtel, W. J. Zerbe, & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 1 – 8). Mahwah, NJ: Erlbaum.

Hochschild A.R. (1983). The Managed Heart Commercialization of Human Feeling, University of California Press, London, England.

Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American journal of sociology, 85(3), 551-575.

Hökkä, P., Vähäsantanen, K., & Paloniemi, S. (2020). Emotions in learning at work: A literature review. Vocations and Learning, 13, 1-25. Emotions in Learning at Work: a Literature Review

Holtz, K., Orengo Castella, V., Zornoza Abad, A., & González-Anta, B. (2020). Virtual team functioning: Modeling the affective and cognitive effects of an emotional management intervention. Group Dynamics: Theory, Research, and Practice, 24(3), 153.

Hwang, Y., Shi, X., & Wang, X. (2021). Hospitality employees’ emotions in the workplace: a systematic review of recent literature. International Journal of Contemporary Hospitality Management, 33(10), 3752-3796.

IJCP Group. (2023). Emotional Management. Indian Journal Of Clinical Practice, 33(8), 52-52.

İlal G. K. (1982). Tıpsal Psikoloji Tıpta Davranış Bilimleri, Fatih Gençlik Vakfı Matbaa İşletmesi, İstanbul.

Izard, C. E. (1992). Basic emotions, relations among emotions, and emotion-cognition relations. Psychological Review, 99, 561–565. http:// dx.doi.org/10.1037/0033-295X.99.3.561

Izard, C.E. (1977). Human Emotions. Emotions, Personality, and Psychotherapy. Boston: Springer.

Korkmaz H.T.E. (2010). The Relationship of Categories of Work Events to Affective States And Attitudes in The Workplace: A Test of The Affective Events Theory, (Basılmamış Doktora Tezi), Orta Doğu Teknik Üniversitesi, Ankara.

Lazarus, R. S. (1991). Progress on a cognitive-motivational-relational theory of emotion. American Psychologist, 46(8), 819–834. https://doi.org/10.1037/0003-066X.46.8.819

Lee, H. (2021). Changes in workplace practices during the COVID-19 pandemic: the roles of emotion, psychological safety and organisation support. Journal of Organizational Effectiveness: People and Performance, 8(1), 97-128.

Lewis M.D. (2005). “Bringing Emotion Theory and Neurobiology Through Dynamic Systems Modeling”, Behavioral And Brain Sciences, 28, 169-245.

Lindquist, K. A., Jackson, J. C., Leshin, J., Satpute, A. B., & Gendron, M. (2022). The cultural evolution of emotion. Nature Reviews Psychology, 1(11), 669-681.

Little, L. M., Kluemper, D., Nelson, D. L., & Gooty, J. (2012). Development and validation of the interpersonal emotion management scale. Journal of Occupational and Organizational Psychology, 85(2), 407-420.

Lively, K. J. (2006). Emotions in the Workplace, In J. E. Stets & J. H. Turner (Eds.) Handbook of the Sociology of Emotions (pp.569-590), USA: Springer.

Markus H.R., Kitayama S. (1991). “Culture and The Self: Implications for Cognition, Emotion and Motivation”, Psychological Review, 98/2, 224-253.

Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Emotional intelligence as zeitgeist, as personality, and as a mental ability. In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace (pp. 92–117). Jossey-Bass/Wiley.

McKenzie, J., Olson, R. E., Patulny, R., Bellocchi, A., & Mills, K. A. (2019). Emotion management and solidarity in the workplace: A call for a new research agenda. The Sociological Review, 67(3), 672-688.

Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public relations review, 45(3), 101764.

Merriam-Webster Dictionary, https://www.merriam-webster.com/dictionary/emotion (Erişim tarihi: 09.09.2023).

Mumby D.K. & Putnam L.L. (1992). “The Politics of Emotion: A Feminist Reading of Bounded Rationality”, The Academy of Management Review, 17/3, 465-486.

Nesse, R. M., & Ellsworth, P. C. (2009). Evolution, emotions, and emotional disorders. American Psychologist, 64(2), 129.

Oral L. & Köse S. (2011). “Hekimlerin Duygusal Emek Kullanımı İle İş Doyumu ve Tükenmişlik Düzeyleri Arasındaki İlişkiler Üzerine Bir Araştırma”, Süleyman Demirel Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 16/2, 463-492.

Ortony, A., & Turner, T. J. (1990). What's basic about basic emotions?. Psychological review, 97(3), 315.

Pereira, M. S., Cardoso, A., D'Orey, F., & Cairrão, Á. (2021, November). Emotional Management and the Happiness of Talents in Organizations: A Quantitative Study. In ECMLG 2021 17th European Conference on Management, Leadership and Governance (p. 384).

Pereira, M. S., Cardoso, A., Faria, S., & Cairrão, Á. M. D. C. (2023). Emotions and their impact on employee happiness and satisfaction in organizational performance. People Management – Highlighting Futures, IntechOpen, London, England.

Peterson, G. (2006). Cultural theory and emotions. In J. E. Stets & J. H. Turner (Eds.), Handbook of the sociology of emotions (pp. 114–134). Boston, MA: Springer.

Phiri, A., Bano, N., & Raouf, A. (2019). Interpersonal skills and emotion management: Impact of social leadership on job satisfaction of workers. Advances in Developmental and Educational Psychology, 1(1), 1-6.

Plutchik, R. (1980). A general psychoevolutionary theory of emotion. In Theories of emotion (pp. 3–33). Academic press

Prinz, J. (2004). Which emotions are basic. Emotion, evolution, and rationality, 69, 88.

Richard, E. M. (2020). Developing employee resilience: The role of leader-facilitated emotion management. Advances in Developing Human Resources, 22(4), 387-403.

Sandahl, C., von Knorring, M. (2023). Introduction. In: Managing with Sense and Sensitivity. Springer, Cham. https://doi.org/10.1007/978-3-031-24109-3_1

Sandelands L.E. & Boudens C.J. (2000). “Feeling At Work”, Emotion in Organizations, London: SAGE Publications.

Shaw, T. (2004). The emotions of systems developers: an empirical study of affective events theory. In Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment (pp. 124-126).

Shouse, E. (2005). Feeling, Emotion, Affect. M/C Journal, 8(6). https://doi.org/10.5204/mcj.2443

Silva, A. J., Caetano, A., & Lopes, R. R. (2022). A supportive climate may protect well-being from negative humour events: a test of the affective events theory with humour events. The European Journal of Humour Research, 10(3), 138-150.

Solomon, R. C. (2008). The Philosophy of Emotions, In M. Lewis, J. M. Haviland-Jones & L. F. Barrett (Eds.), Handbook of Emotions, (pp. 3-17). London: The Guilford Press.

Stearns, P. N. (2008). History of Emotions, In M. Lewis, J. M. Haviland-Jones & L. F. Barrett (Eds.), Handbook of Emotions (pp. 17-31), London: The Guilford Press

Strongman, K. T. (2003). The psychology of emotion: From everyday life to theory . John Wiley & Sons.

Sutton, R. E., & Wheatley, K. F. (2003). Teachers' emotions and teaching: A review of the literature and directions for future research. Educational psychology review, 15, 327-358.

Theodosius C. (2008). “Emotional Labor in Health Care The Unmanaged Heart of Nursing”, Critical Studies In Health And Society, Routledge.

Thoits P.A. (1989). “The Sociology of Emotions”, Annu. Rev. Sociol., 15, 317-342.

Tran, V. (1998). The role of the emotional climate in learning organisations. The learning organization, 5(2), 99-103.

Türk Dil Kurumu Güncel Türkçe Sözlük, https://sozluk.gov.tr/ (Erişim tarihi: 09.09.2023).

Wang, D. (2022). Daily work engagement and positive emotions in the workplace: Job crafting as a mediator. Social Behavior and Personality: an international journal, 50(4), 1-9.

Wegge, J., Dick, R. V., Fisher, G. K., West, M. A., & Dawson, J. F. (2006). A test of basic assumptions of Affective Events Theory (AET) in call centre work 1. British Journal of Management, 17(3), 237-254.

Weiss, H. M., & Cropanzano, R. (1996). Affective events theory. Research in organizational behavior, 18(1), 1-74.

Wierzbicka, A. (1999). Emotions across languages and cultures: Diversity and universals. Cambridge, England: Cambridge University Press.

Yalçın A. (2010). Emotional Labor: Dispositional Antecedent and The Role Of Affective Events, (Basılmamış Yüksek Lisans Tezi), Orta Doğu Teknik Üniversitesi, Ankara.

Ashforth B.E. & Humphrey R. H. (1993). “Emotional Labor in Service Roles: The Influence of Identity”, Academy of Management Review, 18/1, 88-115.

Ashforth B.E. & Humphrey R.H. (1995). “Emotion in The Workplace: A Reappraisal”, Human Relations, 48/2, 97-125.

Ashforth B.E. & Kreiner G.E. (2002). “Normalizing Emotion In Organizations: Making The Extraordinary Seem Ordinary”, Human Resource Management Review,12, 215-235.

Ashkanasy N.M., Härtel E.J. & Zerbe J.W. (ed.) (2000). Emotions In The Workplace: Research, Theory, And Practice, United States Of America: Greenwood Publishing Group

Ashkanasy, N. M. (2003). Emotions in organizations: A multi-level perspective. In Multi-level issues in organizational behavior and strategy (pp. 9-54). Emerald Group Publishing.

Ashkanasy, N. M., & Dorris, A. D. (2017). Emotions in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 4, 67-90.

Ashkanasy, N. M., & Humphrey, R. H. (2011). Current emotion research in organizational behavior. Emotion review, 3(2), 214-224.

Ashkanasy, N., (2002). Studies of cognition and emotion in organisations: attribution, affective events, emotional intelligence and perception of emotion. Aust. J. Manag. 27, 11–20.

Ashton-James, C. E., & Ashkanasy, N. M. (2008). Affective events theory: A strategic perspective. In Emotions, ethics and decision-making (Vol. 4, pp. 1-34). Emerald Group Publishing.

Ayverdi İ. (2005). “Duygu”, Misalli Büyük Türkçe Sözlük, Cilt 1, Kubbealtı Neşriyatı, İstanbul.

Barsade, S. G., Brief, A. P., & Spataro, S. E. (2003). The affective revolution in organizational behavior: The emergence of a paradigm. In J. Greenberg (Ed.), Organizational behavior: The state of the science (pp. 3–52). Lawrence Erlbaum Associates Publishers.

Bono J. E. & Vey, M. A. (2005). Toward understanding emotional management at work: a quantitative review of emotional labor research. In: Härtel CE, Zerbe CE, Ashkanasy NM, edtors. Emotions in organizational behavior. (pp. .213-233). Mahwah (NJ): Lawrence Erlbaum Associates.

Callahan, J. L., & McCollum, E. E. (2002). Conceptualizations of emotion research in organizational contexts. Advances in Developing Human Resources, 4(1), 4-21.

Carminati, L. (2021). Emotions, emotion management and emotional intelligence in the workplace: Healthcare professionals' experience in emotionally-charged situations. Frontiers in Sociology, 6, 640384.

Cevizci A. (2006). Felsefe Ansiklopedisi, Cilt 4, Babil Yayıncılık, Ankara.

Çoruk, A. (2016). İdari Personelin Duygusal İklime Yönelik Algıları (Çanakkale Onsekiz Mart Üniversitesi Örneği). Organizasyon ve Yönetim Bilimleri Dergisi, 8(1), 1-17.

Cüceloğlu D. (1991). İnsan Ve Dvaranışı, Remzi Kitabevi A.Ş., İstanbul.

De Rivera, J., & Páez, D. (2007). Emotional climate, human security, and cultures of peace. Journal of social issues, 63(2), 233-253.

Diener, E., Thapa, S., & Tay, L. (2020). Positive emotions at work. Annual Review of Organizational Psychology and Organizational Behavior, 7, 451-477.

Dimas, I. D., Rebelo, t., Alves, M. P. & Lourenço, P. R. (2023). Emotions and emotional management in virtual contexts, In L. L. Gilson, T. O’Neill, M. T. Maynard (Ed.), Handbook of Virtual Work (PP. 164-186). Edward ElgarPublisher.

Ekman P. (1992). “An Argument for Basic Emotions”, Cognition And Emotion, 6 (3/4), 169-200.

Feinberg, M., Ford, B. Q., & Flynn, F. J. (2020). Rethinking reappraisal: The double-edged sword of regulating negative emotions in the workplace. Organizational Behavior and Human Decision Processes, 161, 1-19.

Fisher C.D., & Ashkanasy N.M. (2000). “The Emerging Role of Emotions in Work Life: An Introduction”, Journal of Organizational Behavior, 21/2, 123-129.

Ghasemy, M., Erfanian, M., & Gaskin, J. E. (2021). Affective events theory as a theoretical lens for improving the working environment of academics in developing economies. Journal of Applied Research in Higher Education, 13(1), 300-324.

Goleman D. (1996). Duygusal Zeka Neden IQ’dan Daha Önemlidir, (Çev: Banu Seçkin Yüksel), Varlık Yayınları A.Ş., İstanbul.

Grandey A. A. (2000). “Emotion Regulation in The Workplace: A New Way to Conceptualize Emotional Labor”, Journal of Occupational Health Psychology, 5/1, 95-110.

Grandey A.A., Tam A.P. & Brauburger A.L., (2002). “Affective States and Traits in The Workplace: Diary and Survey Data From Young Workers”, Motivation And Emotion, 26/1, 31-55.

Härtel, C. E. J., Zerbe, W. J., & Ashkanasy, N. M. (2005). Organizational behavior: An emotions perspective. In C. E. J. Ha¨rtel, W. J. Zerbe, & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 1 – 8). Mahwah, NJ: Erlbaum.

Hochschild A.R. (1983). The Managed Heart Commercialization of Human Feeling, University of California Press, London, England.

Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American journal of sociology, 85(3), 551-575.

Hökkä, P., Vähäsantanen, K., & Paloniemi, S. (2020). Emotions in learning at work: A literature review. Vocations and Learning, 13, 1-25. Emotions in Learning at Work: a Literature Review

Holtz, K., Orengo Castella, V., Zornoza Abad, A., & González-Anta, B. (2020). Virtual team functioning: Modeling the affective and cognitive effects of an emotional management intervention. Group Dynamics: Theory, Research, and Practice, 24(3), 153.

Hwang, Y., Shi, X., & Wang, X. (2021). Hospitality employees’ emotions in the workplace: a systematic review of recent literature. International Journal of Contemporary Hospitality Management, 33(10), 3752-3796.

IJCP Group. (2023). Emotional Management. Indian Journal Of Clinical Practice, 33(8), 52-52.

İlal G. K. (1982). Tıpsal Psikoloji Tıpta Davranış Bilimleri, Fatih Gençlik Vakfı Matbaa İşletmesi, İstanbul.

Izard, C. E. (1992). Basic emotions, relations among emotions, and emotion-cognition relations. Psychological Review, 99, 561–565. http:// dx.doi.org/10.1037/0033-295X.99.3.561

Izard, C.E. (1977). Human Emotions. Emotions, Personality, and Psychotherapy. Boston: Springer.

Korkmaz H.T.E. (2010). The Relationship of Categories of Work Events to Affective States And Attitudes in The Workplace: A Test of The Affective Events Theory, (Basılmamış Doktora Tezi), Orta Doğu Teknik Üniversitesi, Ankara.

Lazarus, R. S. (1991). Progress on a cognitive-motivational-relational theory of emotion. American Psychologist, 46(8), 819–834. https://doi.org/10.1037/0003-066X.46.8.819

Lee, H. (2021). Changes in workplace practices during the COVID-19 pandemic: the roles of emotion, psychological safety and organisation support. Journal of Organizational Effectiveness: People and Performance, 8(1), 97-128.

Lewis M.D. (2005). “Bringing Emotion Theory and Neurobiology Through Dynamic Systems Modeling”, Behavioral And Brain Sciences, 28, 169-245.

Lindquist, K. A., Jackson, J. C., Leshin, J., Satpute, A. B., & Gendron, M. (2022). The cultural evolution of emotion. Nature Reviews Psychology, 1(11), 669-681.

Little, L. M., Kluemper, D., Nelson, D. L., & Gooty, J. (2012). Development and validation of the interpersonal emotion management scale. Journal of Occupational and Organizational Psychology, 85(2), 407-420.

Lively, K. J. (2006). Emotions in the Workplace, In J. E. Stets & J. H. Turner (Eds.) Handbook of the Sociology of Emotions (pp.569-590), USA: Springer.

Markus H.R., Kitayama S. (1991). “Culture and The Self: Implications for Cognition, Emotion and Motivation”, Psychological Review, 98/2, 224-253.

Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Emotional intelligence as zeitgeist, as personality, and as a mental ability. In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace (pp. 92–117). Jossey-Bass/Wiley.

McKenzie, J., Olson, R. E., Patulny, R., Bellocchi, A., & Mills, K. A. (2019). Emotion management and solidarity in the workplace: A call for a new research agenda. The Sociological Review, 67(3), 672-688.

Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public relations review, 45(3), 101764.

Merriam-Webster Dictionary, https://www.merriam-webster.com/dictionary/emotion (Erişim tarihi: 09.09.2023).

Mumby D.K. & Putnam L.L. (1992). “The Politics of Emotion: A Feminist Reading of Bounded Rationality”, The Academy of Management Review, 17/3, 465-486.

Nesse, R. M., & Ellsworth, P. C. (2009). Evolution, emotions, and emotional disorders. American Psychologist, 64(2), 129.

Oral L. & Köse S. (2011). “Hekimlerin Duygusal Emek Kullanımı İle İş Doyumu ve Tükenmişlik Düzeyleri Arasındaki İlişkiler Üzerine Bir Araştırma”, Süleyman Demirel Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 16/2, 463-492.

Ortony, A., & Turner, T. J. (1990). What's basic about basic emotions?. Psychological review, 97(3), 315.

Pereira, M. S., Cardoso, A., D'Orey, F., & Cairrão, Á. (2021, November). Emotional Management and the Happiness of Talents in Organizations: A Quantitative Study. In ECMLG 2021 17th European Conference on Management, Leadership and Governance (p. 384).

Pereira, M. S., Cardoso, A., Faria, S., & Cairrão, Á. M. D. C. (2023). Emotions and their impact on employee happiness and satisfaction in organizational performance. People Management – Highlighting Futures, IntechOpen, London, England.

Peterson, G. (2006). Cultural theory and emotions. In J. E. Stets & J. H. Turner (Eds.), Handbook of the sociology of emotions (pp. 114–134). Boston, MA: Springer.

Phiri, A., Bano, N., & Raouf, A. (2019). Interpersonal skills and emotion management: Impact of social leadership on job satisfaction of workers. Advances in Developmental and Educational Psychology, 1(1), 1-6.

Plutchik, R. (1980). A general psychoevolutionary theory of emotion. In Theories of emotion (pp. 3–33). Academic press

Prinz, J. (2004). Which emotions are basic. Emotion, evolution, and rationality, 69, 88.

Richard, E. M. (2020). Developing employee resilience: The role of leader-facilitated emotion management. Advances in Developing Human Resources, 22(4), 387-403.

Sandahl, C., von Knorring, M. (2023). Introduction. In: Managing with Sense and Sensitivity. Springer, Cham. https://doi.org/10.1007/978-3-031-24109-3_1

Sandelands L.E. & Boudens C.J. (2000). “Feeling At Work”, Emotion in Organizations, London: SAGE Publications.

Shaw, T. (2004). The emotions of systems developers: an empirical study of affective events theory. In Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment (pp. 124-126).

Shouse, E. (2005). Feeling, Emotion, Affect. M/C Journal, 8(6). https://doi.org/10.5204/mcj.2443

Silva, A. J., Caetano, A., & Lopes, R. R. (2022). A supportive climate may protect well-being from negative humour events: a test of the affective events theory with humour events. The European Journal of Humour Research, 10(3), 138-150.

Solomon, R. C. (2008). The Philosophy of Emotions, In M. Lewis, J. M. Haviland-Jones & L. F. Barrett (Eds.), Handbook of Emotions, (pp. 3-17). London: The Guilford Press.

Stearns, P. N. (2008). History of Emotions, In M. Lewis, J. M. Haviland-Jones & L. F. Barrett (Eds.), Handbook of Emotions (pp. 17-31), London: The Guilford Press

Strongman, K. T. (2003). The psychology of emotion: From everyday life to theory . John Wiley & Sons.

Sutton, R. E., & Wheatley, K. F. (2003). Teachers' emotions and teaching: A review of the literature and directions for future research. Educational psychology review, 15, 327-358.

Theodosius C. (2008). “Emotional Labor in Health Care The Unmanaged Heart of Nursing”, Critical Studies In Health And Society, Routledge.

Thoits P.A. (1989). “The Sociology of Emotions”, Annu. Rev. Sociol., 15, 317-342.

Tran, V. (1998). The role of the emotional climate in learning organisations. The learning organization, 5(2), 99-103.

Türk Dil Kurumu Güncel Türkçe Sözlük, https://sozluk.gov.tr/ (Erişim tarihi: 09.09.2023).

Wang, D. (2022). Daily work engagement and positive emotions in the workplace: Job crafting as a mediator. Social Behavior and Personality: an international journal, 50(4), 1-9.

Wegge, J., Dick, R. V., Fisher, G. K., West, M. A., & Dawson, J. F. (2006). A test of basic assumptions of Affective Events Theory (AET) in call centre work 1. British Journal of Management, 17(3), 237-254.

Weiss, H. M., & Cropanzano, R. (1996). Affective events theory. Research in organizational behavior, 18(1), 1-74.

Wierzbicka, A. (1999). Emotions across languages and cultures: Diversity and universals. Cambridge, England: Cambridge University Press.

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