Gelişen Teknolojiler ve Ön Büro Otomasyon Sistemleri

Alrawadieh, Z., Alrawadieh, Z., & Cetin, G. (2021). Digital transformation and revenue management: Evidence from the hotel industry. Tourism Economics, 27(2), 328-345.

Bifet, A., Green, R., Wilson, D., & Zhang, M. (2021). Aotearoa New Zealand Artificial Intelligence: A Strategic Approach. White Paper, Artifical Intelligence Researchers Association.

Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609-623.

Carvalho, I., & Ivanov, S. (2024). ChatGPT for tourism: applications, benefits and risks. Tourism Review, 79(2), 290-303.

Castillo, R. C., Asi, L. M. U., Berberabe, D. J. A., Mandigma, M. A., & Sarmiento, M. A. A. (2014). Importance of Computerized System to Reservation and Front Office Operations of Hotels in Batangas, Philippines. International Journal of Sciences: Basic and Applied Research (IJSBAR), 16(1), 284-302.

Demir, Ç. (2022). Metaverse Teknolojisinin Otel Sektörünün Geleceğine Etkileri Üzerine Bir İnceleme (An Investigation Into the Impact of Metaverse Technology on The Hotel Industry’s Future). Journal of Tourism & Gastronomy Studies, 10(1), 542-555.

Demir, M., Yaşar, E., & Demir, Ş. Ş. (2023). Digital transformation and human resources planning: the mediating role of innovation. Journal of Hospitality and Tourism Technology, 14(1), 21-36.

Doborjeh, Z., Hemmington, N., Doborjeh, M., & Kasabov, N. (2021). Artificial intelligence: a systematic review of methods and applications in hospitality and tourism. International journal of contemporary hospitality management, 34(3), 1154-1176.

Dogru, T., Line, N., Mody, M., Hanks, L., Abbott, J. A., Acikgoz, F., Assaf, A., Bakir, S., Berbekova, A., Bilgihan, A., Dalton, A., Erkmen, E., Geronasso, M., Gomez, D., Graves, S., Iskender, A., Ivanov, S., Kizildag, M., Lee, M., Lee, W., Luckett, J., McGinley, S., Okumus, F., Onder, I., Ozdemir, Ö., Park, H., Sharma, A., Suess, C., Uysal, M., & Zhang, T. (2023). Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research. Journal of Hospitality & Tourism Research, 49(2), 235–253.

García-López, A. M., Galindo-Pérez-de-Azpillaga, L., & Foronda-Robles, C. (2025). The Flow of Digital Transition: The Challenges of Technological Solutions for Hotels. Social Indicators Research, 1-24.

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic markets, 25, 179-188.

Gretzel, U. (2022). The Smart DMO: A new step in the digital transformation of destination management organizations. European Journal of Tourism Research, 30, 3002-3002.

Ivanov, S., & Webster, C. (2017). Adoption of robots, artificial intelligence and service automation by travel, tourism and hospitality companies – a cost-benefit analysis. International Scientific Conference “Contemporary tourism – traditions and innovations”, 19- 21 October 2017, Sofia University

Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.

Ivanov, S., & Webster, C. (Eds.). (2019). Conceptual framework of the use of robots, artificial ıntelligence, and service automation in travel, tourism, and hospitality companies. In “Robots, artificial intelligence, and service automation in travel, tourism and hospitality”. Ivanov, S., & Webster, C. (Eds.). Emerald Publishing Limited.

Jawabreh, O., Al Fayoumi, T., & Bareya, A. (2022). Customer satisfaction towards communication skills of front office staff at the hotel (case study five stars Hotels in Aqaba). Geo Journal of Tourism and Geosites, 44(4), 1312-1318.

Karabıyık, M. A., Yüksel, A. S., & Tan, F. G. (2024). Yapay zekâ çağında duygu analizi: büyük dil modellerinin yükselişi ve klasik yaklaşımlarla karşılaştırılması. Afyon Kocatepe Üniversitesi Fen ve Mühendislik Bilimleri Dergisi, 24(6), 1355-1363.

Kansakar, P., Munir, A., & Shabani, N. (2019). Technology in the hospitality industry: Prospects and challenges. IEEE Consumer Electronics Magazine, 8(3), 60-65.

Kim, H., So, K. K. F., Shin, S., & Li, J. (2025). Artificial intelligence in hospitality and tourism: Insights from industry practices, research literature, and expert opinions. Journal of Hospitality & Tourism Research, 49(2), 366-385.

Kwong, A. T. M., Omar, S. I., & Aliah, M. N. (2024). The ethical implications of AI-Powered personalization in hospitality and tourism. In Impact of AI and tech-driven solutions in hospitality and tourism (pp. 103-122). IGI Global.

Liu, Y., Li, Y., Song, K., & Chu, F. (2024). The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry. International Journal of Hospitality Management, 122, 103875.

Mercan, S., Akkaya, K., Cain, L., & Thomas, J. (2020, November). Security, privacy and ethical concerns of IoT implementations in hospitality domain. In 2020 International Conferences on Internet of Things (iThings) and IEEE Green Computing and Communications (GreenCom) and IEEE Cyber, Physical and Social Computing (CPSCom) and IEEE Smart Data (SmartData) and IEEE Congress on Cybermatics (Cybermatics) (pp. 198-203). IEEE.

Mondal, S., Das, S., & Vrana, V. G. (2023). How to bell the cat? A theoretical review of generative artificial intelligence towards digital disruption in all walks of life. Technologies, 11(2), 44.

Peng, X., Zhu, J., Lee, S., Zhou, D., Song, W., & Ying, T. (2024). Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023. International Journal of Hospitality Management, 120, 103761.

Pillai, R., & Sivathanu, B. (2020). Adoption of AI-based chatbots for hospitality and tourism. International Journal of Contemporary Hospitality Management, 32(10), 3199-3226.

Sánchez-González, G., & González-Fernández, A. M. (2021). The influence of quality on eWOM: A digital transformation in hotel management. Frontiers in Psychology, 11, 612324.

Sayın, O. G. K., & Karaman, A. (2019). Communication and productivity with guests at front office; A qualitative study on hotels. Journal of International Management and Social Researches, 6(11), 186-196.

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research curated collection on artificial ıntelligence and robotics in tourism. Annals of Tourism Research, 81, 102883.

Tussyadiah, I. P., Wang, D., Jung, T. H., & Tom Dieck, M. C. (2018). Virtual reality, presence, and attitude change: Empirical evidence from tourism. Tourism Management, 66, 140-154.

Valanto, V., Kosonen, M., & Ellonen, H. K. (2012). Are publıshers ready for tomorrow? Publıshers'capabılıtıes and onlıne ınnovatıons. International Journal of Innovation Management, 16(01), 1250001.

Zhu, J. J., Liu, Z., Huang, T., & Guo, X. S. (2023). Roboethics of tourism and hospitality industry: A systematic review. Plos one, 18(6), e0287439.

İnternet Kaynakları

amonra.com (2025) PMS, Bulut Tabanlı Otel Yönetim Sistemi. 18.05.2025 tarihinde https://www.amonra.com.tr/pms adresinden alınmıştır.

Elektraweb.com (2025) Ön büro Modülü. 18.05.2025 tarihinde https://www.elektraweb.com/on-buro adresinden alınmıştır.

Eyidilli, S. (2016). Hilton ve IBM işbirliğiyle geliştirilen concierge robotu: Connie. 07.07.2025 tarihinde https://webrazzi.com/2016/03/16/hilton-ve-ibm-isbirligiyle-gelistirilen-concierge-robotu-connie/ adresinden alınmıştır.

E360hospitality (2023) Hotel Opera System: Simplifying Opera PMS API Integration for Beginners. 16.05.2025 tarihinde https://e360hospitality.com/opera-pms-technical/simplifying-opera-pms-api-integration/?utm adresinden alınmıştır.

Hotelrunner.com (2025) Rezervasyon Modülü. 18.05.2025 tarihinde https://hotelrunner.com/tr/urunler/rezervasyon-modulu/?utm adresinden alınmıştır.

Oracle (2014) Oracle Buys MICROS Systems, Press Release. 25.05.2025 tarihinde https://www.oracle.com/corporate/pressrelease/oracle-buys-micros-systems-062314.html?utm adresinden alınmıştır.

Oracle (2025) Welcome to OPERA Property Management System (PMS). 25.05.2025 tarihinde_https://docs.oracle.com/cd/E98457_01/opera_5_6_core_help/welcome_to_pms.htm?utm adresinden alınmıştır.

Marriott International (2017) Marriott ınternational's aı-powered chatbots on facebook messenger and slack, and aloft's chatbotlr, simplify travel for guests throughout their journey. 07.07.2025 tarihinde https://www.prnewswire.com/news-releases/marriott-internationals-ai-powered-chatbots-on-facebook-messenger-and-slack-and-alofts-chatbotlr-simplify-travel-for-guests-throughout-their-journey-300527867.html?utm_source=chatgpt.com adresinden alınmıştır.

Pavicic, B. (2023) citizenM Transforms the Hotel Guest Experience With Juniper's AI-Driven Network 07.07.2025 tarihinde https://www.juniper.net/us/en/the-feed/topics/ai-and-machine-learning/citizenm-transforms-the-hotel-guest-experience-with-junipers-ai-driven-network.html adresinden alınmıştır.

Sentez.com (2025) LiveAgile otel yönetim sistemi. 18.05.2025 tarihinde https://www.sentez.com/urunler/liveagile/ adresinden alınmıştır

Synytsia, M. (2021) How to Integrate with OPERA PMS: Explaining OPERA APIs and OPERA Hospitality Integration Platform, Altexsoft. 15.05.2025 tarihinde https://www.altexsoft.com/blog/opera-pms-integration/ adresinden alınmıştır.

https://docs.oracle.com/cd/E53533_01/opera_5_5_1_0_core_help/index.htm

https://www.cozumpark.com/japonyadaki-robot-otel-sosyal-medyada-gundem-oldu/

Alrawadieh, Z., Alrawadieh, Z., & Cetin, G. (2021). Digital transformation and revenue management: Evidence from the hotel industry. Tourism Economics, 27(2), 328-345.

Bifet, A., Green, R., Wilson, D., & Zhang, M. (2021). Aotearoa New Zealand Artificial Intelligence: A Strategic Approach. White Paper, Artifical Intelligence Researchers Association.

Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609-623.

Carvalho, I., & Ivanov, S. (2024). ChatGPT for tourism: applications, benefits and risks. Tourism Review, 79(2), 290-303.

Castillo, R. C., Asi, L. M. U., Berberabe, D. J. A., Mandigma, M. A., & Sarmiento, M. A. A. (2014). Importance of Computerized System to Reservation and Front Office Operations of Hotels in Batangas, Philippines. International Journal of Sciences: Basic and Applied Research (IJSBAR), 16(1), 284-302.

Demir, Ç. (2022). Metaverse Teknolojisinin Otel Sektörünün Geleceğine Etkileri Üzerine Bir İnceleme (An Investigation Into the Impact of Metaverse Technology on The Hotel Industry’s Future). Journal of Tourism & Gastronomy Studies, 10(1), 542-555.

Demir, M., Yaşar, E., & Demir, Ş. Ş. (2023). Digital transformation and human resources planning: the mediating role of innovation. Journal of Hospitality and Tourism Technology, 14(1), 21-36.

Doborjeh, Z., Hemmington, N., Doborjeh, M., & Kasabov, N. (2021). Artificial intelligence: a systematic review of methods and applications in hospitality and tourism. International journal of contemporary hospitality management, 34(3), 1154-1176.

Dogru, T., Line, N., Mody, M., Hanks, L., Abbott, J. A., Acikgoz, F., Assaf, A., Bakir, S., Berbekova, A., Bilgihan, A., Dalton, A., Erkmen, E., Geronasso, M., Gomez, D., Graves, S., Iskender, A., Ivanov, S., Kizildag, M., Lee, M., Lee, W., Luckett, J., McGinley, S., Okumus, F., Onder, I., Ozdemir, Ö., Park, H., Sharma, A., Suess, C., Uysal, M., & Zhang, T. (2023). Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research. Journal of Hospitality & Tourism Research, 49(2), 235–253.

García-López, A. M., Galindo-Pérez-de-Azpillaga, L., & Foronda-Robles, C. (2025). The Flow of Digital Transition: The Challenges of Technological Solutions for Hotels. Social Indicators Research, 1-24.

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic markets, 25, 179-188.

Gretzel, U. (2022). The Smart DMO: A new step in the digital transformation of destination management organizations. European Journal of Tourism Research, 30, 3002-3002.

Ivanov, S., & Webster, C. (2017). Adoption of robots, artificial intelligence and service automation by travel, tourism and hospitality companies – a cost-benefit analysis. International Scientific Conference “Contemporary tourism – traditions and innovations”, 19- 21 October 2017, Sofia University

Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.

Ivanov, S., & Webster, C. (Eds.). (2019). Conceptual framework of the use of robots, artificial ıntelligence, and service automation in travel, tourism, and hospitality companies. In “Robots, artificial intelligence, and service automation in travel, tourism and hospitality”. Ivanov, S., & Webster, C. (Eds.). Emerald Publishing Limited.

Jawabreh, O., Al Fayoumi, T., & Bareya, A. (2022). Customer satisfaction towards communication skills of front office staff at the hotel (case study five stars Hotels in Aqaba). Geo Journal of Tourism and Geosites, 44(4), 1312-1318.

Karabıyık, M. A., Yüksel, A. S., & Tan, F. G. (2024). Yapay zekâ çağında duygu analizi: büyük dil modellerinin yükselişi ve klasik yaklaşımlarla karşılaştırılması. Afyon Kocatepe Üniversitesi Fen ve Mühendislik Bilimleri Dergisi, 24(6), 1355-1363.

Kansakar, P., Munir, A., & Shabani, N. (2019). Technology in the hospitality industry: Prospects and challenges. IEEE Consumer Electronics Magazine, 8(3), 60-65.

Kim, H., So, K. K. F., Shin, S., & Li, J. (2025). Artificial intelligence in hospitality and tourism: Insights from industry practices, research literature, and expert opinions. Journal of Hospitality & Tourism Research, 49(2), 366-385.

Kwong, A. T. M., Omar, S. I., & Aliah, M. N. (2024). The ethical implications of AI-Powered personalization in hospitality and tourism. In Impact of AI and tech-driven solutions in hospitality and tourism (pp. 103-122). IGI Global.

Liu, Y., Li, Y., Song, K., & Chu, F. (2024). The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry. International Journal of Hospitality Management, 122, 103875.

Mercan, S., Akkaya, K., Cain, L., & Thomas, J. (2020, November). Security, privacy and ethical concerns of IoT implementations in hospitality domain. In 2020 International Conferences on Internet of Things (iThings) and IEEE Green Computing and Communications (GreenCom) and IEEE Cyber, Physical and Social Computing (CPSCom) and IEEE Smart Data (SmartData) and IEEE Congress on Cybermatics (Cybermatics) (pp. 198-203). IEEE.

Mondal, S., Das, S., & Vrana, V. G. (2023). How to bell the cat? A theoretical review of generative artificial intelligence towards digital disruption in all walks of life. Technologies, 11(2), 44.

Peng, X., Zhu, J., Lee, S., Zhou, D., Song, W., & Ying, T. (2024). Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023. International Journal of Hospitality Management, 120, 103761.

Pillai, R., & Sivathanu, B. (2020). Adoption of AI-based chatbots for hospitality and tourism. International Journal of Contemporary Hospitality Management, 32(10), 3199-3226.

Sánchez-González, G., & González-Fernández, A. M. (2021). The influence of quality on eWOM: A digital transformation in hotel management. Frontiers in Psychology, 11, 612324.

Sayın, O. G. K., & Karaman, A. (2019). Communication and productivity with guests at front office; A qualitative study on hotels. Journal of International Management and Social Researches, 6(11), 186-196.

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research curated collection on artificial ıntelligence and robotics in tourism. Annals of Tourism Research, 81, 102883.

Tussyadiah, I. P., Wang, D., Jung, T. H., & Tom Dieck, M. C. (2018). Virtual reality, presence, and attitude change: Empirical evidence from tourism. Tourism Management, 66, 140-154.

Valanto, V., Kosonen, M., & Ellonen, H. K. (2012). Are publıshers ready for tomorrow? Publıshers'capabılıtıes and onlıne ınnovatıons. International Journal of Innovation Management, 16(01), 1250001.

Zhu, J. J., Liu, Z., Huang, T., & Guo, X. S. (2023). Roboethics of tourism and hospitality industry: A systematic review. Plos one, 18(6), e0287439.

İnternet Kaynakları

amonra.com (2025) PMS, Bulut Tabanlı Otel Yönetim Sistemi. 18.05.2025 tarihinde https://www.amonra.com.tr/pms adresinden alınmıştır.

Elektraweb.com (2025) Ön büro Modülü. 18.05.2025 tarihinde https://www.elektraweb.com/on-buro adresinden alınmıştır.

Eyidilli, S. (2016). Hilton ve IBM işbirliğiyle geliştirilen concierge robotu: Connie. 07.07.2025 tarihinde https://webrazzi.com/2016/03/16/hilton-ve-ibm-isbirligiyle-gelistirilen-concierge-robotu-connie/ adresinden alınmıştır.

E360hospitality (2023) Hotel Opera System: Simplifying Opera PMS API Integration for Beginners. 16.05.2025 tarihinde https://e360hospitality.com/opera-pms-technical/simplifying-opera-pms-api-integration/?utm adresinden alınmıştır.

Hotelrunner.com (2025) Rezervasyon Modülü. 18.05.2025 tarihinde https://hotelrunner.com/tr/urunler/rezervasyon-modulu/?utm adresinden alınmıştır.

Oracle (2014) Oracle Buys MICROS Systems, Press Release. 25.05.2025 tarihinde https://www.oracle.com/corporate/pressrelease/oracle-buys-micros-systems-062314.html?utm adresinden alınmıştır.

Oracle (2025) Welcome to OPERA Property Management System (PMS). 25.05.2025 tarihinde_https://docs.oracle.com/cd/E98457_01/opera_5_6_core_help/welcome_to_pms.htm?utm adresinden alınmıştır.

Marriott International (2017) Marriott ınternational's aı-powered chatbots on facebook messenger and slack, and aloft's chatbotlr, simplify travel for guests throughout their journey. 07.07.2025 tarihinde https://www.prnewswire.com/news-releases/marriott-internationals-ai-powered-chatbots-on-facebook-messenger-and-slack-and-alofts-chatbotlr-simplify-travel-for-guests-throughout-their-journey-300527867.html?utm_source=chatgpt.com adresinden alınmıştır.

Pavicic, B. (2023) citizenM Transforms the Hotel Guest Experience With Juniper's AI-Driven Network 07.07.2025 tarihinde https://www.juniper.net/us/en/the-feed/topics/ai-and-machine-learning/citizenm-transforms-the-hotel-guest-experience-with-junipers-ai-driven-network.html adresinden alınmıştır.

Sentez.com (2025) LiveAgile otel yönetim sistemi. 18.05.2025 tarihinde https://www.sentez.com/urunler/liveagile/ adresinden alınmıştır

Synytsia, M. (2021) How to Integrate with OPERA PMS: Explaining OPERA APIs and OPERA Hospitality Integration Platform, Altexsoft. 15.05.2025 tarihinde https://www.altexsoft.com/blog/opera-pms-integration/ adresinden alınmıştır.

https://docs.oracle.com/cd/E53533_01/opera_5_5_1_0_core_help/index.htm

https://www.cozumpark.com/japonyadaki-robot-otel-sosyal-medyada-gundem-oldu/