Konaklama İşletmelerinde Güvenlik ve Acil Durum Yönetimi

Aksoy, M. (2021). Konaklama Sektöründe Güvenlik Kültürünün İş Performansı üzerindeki Etkisi ve Güvenlik Performansının Aracılık Rolü. Uygulamalı Ekonomi ve Sosyal Bilimler Dergisi, 3(2) Eylül, 35-60.

AlBattat, A. R. ve Som, A. P. M. (2015). Emergency preparedness of the hotel industry: The case of Jordan. Advances in Environmental Biology, 9(3), 19-22.

AlBattat, A. R. ve Som, A. P. M. (2019). Disaster planning and preparedness in the hotel industry. London: Emerald.

Al-Qassem, A., Agha, K., Mendoza, S. ve El-Farra, E. (2022). Emergency management and its implications for hospitality industry during the coronavirus disease 2019 (COVID-19) outbreak. Journal of Positive School Psychology, 6(2), 1824-1839.

Anichiti, A., Dragolea, L. L., Tacu Hârșan, G. D., Haller, A. P. ve Butnaru, G. I. (2021). Aspects regarding safety and security in hotels: Romanian experience. Information, 12(44), 1-22.

Barton, L. (1995). Crisis management: Preparing for and managing disasters. Journal of Cornell Hotel and Restaurant Administration Quarterly, 35, 59- 65.

Bazazo, I., Orainat-Al, L., Abuizhery, F. & Dhoun-Al, R. A. (2019). Cyber Security Applications in the Modern Tourism Industry. Journal of Tourism, Hospitality and Sports, 43, 2312-5179.

Becken, S. ve Hughey, K. F. (2013). Linking tourism into emergency management structures to enhance disaster risk reduction. Tourism Management, 36, 77-85.

Benitez-Florido, L. (2024). The Cybersecurity Applied by Online Travel Agencies and Hotels to Protect Users’ Private Data in Smart Cities. Smart Cities, 7(1), 475-495.

Berezina, K. & Cobanoglu, C. (2013). A Financial Analysis of the Payment Card Industry Compliance Journey of A Hotel: A Case Study. The Journal of Hospitality Financial Management, (18)2,31-45.

Bilić, I., Pivčević, S. & Čevra, A. (2017). Crisis Management in Hotel Business-Insights from Croatia. Communication Management Review, Preliminary Communication, 2(2), 100-118.

Birleşik Milletler Dünya Turizm Örgütü (United Nations World Tourism Organization [UNWTO]). (2020). Global Code of Ethics for Tourism. https://www.unwto.org/global-code-of-ethics-for-tourism 24. 06.2025 tarihinde erişilmiştir.

Bradić-Martinović, A. (2021). Personal Data Protection in Serbian Hotels. In: Book of proceedings from The 12th International Conference on Business Information Security, BISEC-2021. Beograd Univerzitet Metropolitan, pp. 7-13. ISBN 978-86-89755-22-0.

Bundy, J., Pfarrer, M. & Coombs, W. T. (2016). Crises and Crisis Management: Integration, Interpretation, and Research Development. Journal of Management, 43(6),

Carr, S. M. (2024). Safety, security and emergency management strategy training in hospitality industry: report of preparedness for active threats, traumatic and epidemic events [Doktora Tezi, Capitol Technology University].

Chan, S.W.E. & Lam, D. (2013). Hotel safety and security systems: Bridging the gap between managers and guests. International Journal of Hospitality Management, 32,202-216.

Chauhan, A., Shukla, A. ve Negi, P. (2018). Safety and security measures adopted by the hotels and their impact on customer relationship management. International Journal of Research-Granthaalayah, 6(1), 118-125.

Cobanoglu, C. ve DeMicco, F. J. (2007). To be secure or not to be: Isn’t this the question? A critical look at hotel’s network security. International Journal of Hospitality & Tourism Administration, 8(1), 43-59.

Cró, S., De Lurdes Calisto, M., Martins, A.M. ve Simões, J.M. (2020). Safety and security perception as strategic issues for hospitality companies. M. de Lurdes Calisto, N. S. Gustavo (Eds.), strategic business models to support demand, supply, and destination management in the tourism and hospitality industry (s. 134-149). Hershey, PA: IGI Global.

Cronstedt, M. (2002). Prevention, preparedness, response, recovery-an outdated concept? Australian Journal of Emergency Management, 17(2), 10-13.

Çiftçi, G. (2017). Kriz Yönetimi Uygulamaları: Uluslararası Bir Otelin Kriz Yönetim Planının Analizi. Balkan Sosyal Bilimler Dergisi (Balkan Journal of Social Sciences, BJSS), 6(11), 33-45.

Çolak, O. ve Batman, O. (2019). Turizmde Kriz Yönetimi: İstanbul Örneği. Safran Kültür ve Turizm Araştırmaları Dergisi, 2(3): 351-371.

Elshaer, A., Arous, S., Elamir, G. ve Abdelaal, E. (2019). Is the emergency management applied within the hospitality industry at present sufficient? Journal of the Faculty of Tourism and Hotels-University of Sadat City, 3(1), 96-109.

Enz, C. A. (2009). The physical safety and security features of US hotels. Cornell Hospitality Quarterly, 50(4), 553-560.

Enz, C. A. ve Taylor, M. S. (2002). The safety and security of US hotels a post-September-11 report. Cornell Hotel and Restaurant Administration Quarterly, 43(5), 119-136.

Feickert, J., Verma, R., Plaschka, G. ve Dev, C. S. (2006). Safeguarding your customers: The guest’s view of hotel security. Cornell Hotel and Restaurant Administration Quarterly, 47(3), 224-244.

Fragniere, E. & Yagci, K. (2021). Network & cyber security in hospitality and tourism. In C. Cobanoglu, S. Dogan, K. Berezina, & G. Collins (Eds.), Hospitality & Tourism Information Technology (pp. 1-21). USF M3 Publishing.

Gangurde, D. ve Shaikh, N. (2023). A Study on various emergency situations in the hotel and solutions to handle IT. International Journal of Advanced Research in Science, Communication and Technology, 3(5), 330-333.

Gerede, E. (2006). Havacılık emniyeti ve havacılık güvenliği kavramları arasındaki ilişki ve farkların belirlenmesine yönelik bir araştırma. İşletme İktisadi Enstitüsü Dergisi Yönetim, 17(54), 26-37.

Ghazi, K. M. (2016). Safety and security measures in Egyptian hotels. Journal of Association of Arab Universities for Tourism and Hospitality, 13(1), 165-190.

Gill, M., Moon, C., Seaman, P. ve Turbin, V. (2002). Security management and crime in hotels. International journal of contemporary hospitality management, 14(2), 58-64.

Google (2025a). “Otel yangın”. Erişim adresi: https://www.google.com/search?q=otel+yang%C4%B1n&sca_esv=e3279a5cc9de4c92&biw=760&bih=714&tbm=nws&ei=QaVNaN6mMuWQxc8Pzaeu0Ak&ved=0ahUKEwiey_62rPGNAxVlSPEDHc2TC5o4vgEQ4dUDCA4&oq=otel+yang%C4%B1n, Erişim tarihi: 14 Haziran 2025.

Google. (2025b). “Hotel fire”. Erişim adresi: https://www.google.com/search?q=hotel+fire&sca_esv=e3279a5cc9de4c92&tbm=nws&ei=G6pNaOLuJseSxc8P0tDu0Q0&start=90&sa=N&ved=2ahUKEwii6JCHsfGNAxVHSfEDHVKoO9o4UBDy0wN6BAgFEBU&biw=1536&bih=738&dpr=1.25, Erişim tarihi: 14 Haziran 2025.

Haddow,G. ve Bullock,J. (2006). Introduction to emergency management. USA: Elsevier Butterworth-Heinemann.

Hale, J., Dulek, R. ve Hale, D. (2005) Crisis response communication challenges: Building theory from qualitative data. Journal of Business Communication, 42(2), 112-134.

Hilliard, T. W. ve Baloglu, S. (2008). Safety and security as part of the hotel servicescape for meeting planners. Journal of Convention & Event Tourism 9(1), 15–34.

Jiménez-Medina, P., Navarro-Azorín, J. M., Cubillas-Para, C. ve Artal-Tur, A. (2022). What safety and security measures really matter in the post-COVID recovery of the hospitality industry? An analysis of the visitor’s intention to return in Spain. Tourism and Hospitality, 3(3), 606-617.

Kim, H.-B., Lee, D.-S. & Ham, S. (2013). Impact of hotel information security on system reliability. International Journal of Hospitality Management, 35, December, 369-379.

Kim, J. S., Farrish, J. ve Schrier, T. (2013). Hotel information technology security: do hoteliers understand the risks? International Journal of Hospitality & Tourism Administration, 14(3), 282-304.

Knutson, B.J. (1988). Frequent travelers: making them happy and bring them back. Cornell Hotel and Restaurant Administration Quarterly, 29 (1), 83–87.

Kong, A., Kwan, M. & Tong, L. (2022). How to design and strengthen cyber security to cope with data breach in the hotel industry?, Asia-Pacific CHRIE 2022 Conference, APacCHRIE 2022 Conference (23-25 May 2022). pp. 61-72. Malaysia.

Koskela, J. (2016). Hotel security management: case: Original Sokos Hotel Vaakuna Vaasa. https://www.theseus.fi/handle/10024/120357

Kovari, I. ve Zimanyi, K. (2011). Safety and security in the age of global tourism (The changing role and conception of safety and security in tourism). APSTRACT: Applied Studies in Agribusiness and Commerce, 5, 59-61.

Krasnomovets, V. (2023). Theoretical foundations of hotel safety within the system of sustainable development. Visegrad Journal on Bioeconomy and Sustainable Development, 12(2), 54-59.

Lawrence, W. & Sankaranarayanan, S. (2012). Application of Biometric Security in Agent based Hotel Booking System-Android Environment. I.J. Information Engineering and Electronic Business, 3, 64-75.

Lim, M.W., Teh, P.-L., Ahmed, P.K., Cheong, S.-N., Ling, H.-C. & Yap, W.-J. (2018). Going keyless for a seamless experience: Insights from a unified hotel access control system. International Journal of Hospitality Management, 75, September, 105-115.

Manglik, R. (2023). Accommodation operation. New York: EduGorilla Prep Experts.

Mansfeld, Y. ve Pizam, A. (2006). Tourism, security and safety: from theory to practice. Oxford: Butterworth-Heinamann.

Maslow, A. (1943). A Theory of Human Motivation. Psychological Review, 50, 370-396.

Messous, M. A., Aroua, S., Goncalves, L., Truong, J.P. & Abdelwahab, R. (2020). Towards a Personal Data Protection Framework in an IoT environment: Smart Hotel use case. IEEE ComSoc AHSN TC Newsletter, 1(12), 1-6.

Morakabati, Y., Page, S. J. ve Fletcher, J. (2017). Emergency management and tourism stakeholder responses to crises: A global survey. Journal of Travel Research, 56(3), 299-316.

Niininen, O. (2013). Five Star Crisis Management-Examples of Best Practice from the Hotel Industry. In J. Tiefenbacher (Ed.) Approaches to Disaster Management-Examining the Implications of Hazards, Emergencies and Disasters. https://www.intechopen.com/chapters/44226 adresinden 15.06.2025 tarihinde erişilmiştir.

Nwokorie, E. C. ve Igbojekwe, P. (2019). Security challenges for the hotel industry: Implications for selected hotels in Owerri, Nigeria. Academica Turistica-Tourism and Innovation Journal, 12(2), 193-205.

Nzei, J. S. ve Ekeke, J. N. (2021). Hotel security and safety and hotel brand choice in Port Harcourt, Rivers State, Nigeria. International Journal of Academic Multidisciplinary Research 5(2), 22-31.

Oostlander, S. A., Bournival, V. ve O’Sullivan, T. L. (2020). The roles of emergency managers and emergency social services directors to support disaster risk reduction in Canada. International Journal of Disaster Risk Reduction, 51, DOI: 10.1016/j.ijdrr.2020.101925

Özbek, D. (2024). İstanbul’da 50’den az çalışanı olan otellerde acil durum yönetimi ile ilgili farkındalık çalışması (Yayın no 872216). [Yüksek lisans tezi, Üsküdar Üniversitesi]. YÖK Ulusal Tez Merkezi.

Payam, M. M. (2015, 28-30 Mayıs). Turizm bölgelerinde emniyet ve güvenliğin sağlanması [Tam Metin]. I. Avrasya Uluslararası Turizm Kongresi: Güncel Konular, Eğilimler ve Göstergeler, Konya: Aybil Yayınları, s. 316-326

Pipyros, K. (2025). A new cybersecurity risk assessment framework for the hospitality industry: techniques and methods for enhanced data protection and threat mitigation. Worldwide Hospitality and Tourism Themes, 17(1), 48-61.

Pipyros, K. ve Liasidou, S. (2025). A new cybersecurity risk assessment framework for the hospitality industry: techniques and methods for enhanced data protection and threat mitigation. Worldwide Hospitality and Tourism Themes, 17(1), 48-61.

Pizam, A. ve Holcomb, J. (2010). International dictionary of hospitality management. USA: Elsevier Butterworth-Heinemann.

Rajić, M. N., Maksimović, R. M. ve Milosavljević, P. (2023). Emergency planning and disaster recovery management Model in hospitality—plan-Do-Check-Act cycle approach. Sustainability, 15(7), 1-18.

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Resmi Gazete. (2022). 24.02.2022 tarih ve 5211 Sayılı Afet ve Acil Durum Müdahale Hizmetleri Yönetmeliği. https://www.mevzuat.gov.tr/mevzuat?MevzuatNo=5211&MevzuatTur=21&MevzuatTertip=5; https://resmigazete.gov.tr/eskiler/2022/02/20220224-31.pdf adresinden 26.06.2025 tarihinde erişilmiştir.

Ritchie, W. B., Bentley, G., Koruth, T. & Wang, J. (2011). Proactive Crisis Planning: Lessons for the Accommodation Industry. Scandinavian Journal of Hospitality and Tourism, 11(3), 367-386.

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Rutherford, D. G. ve O’Fallon, M. J. (2007). Hotel managemet and operations. John Wiley & Sons, Inc.

Sabri, S. S. S., Hussain, M. R. M., Sani, J. A., Hamed, S. A. ve Rusli, N. (2024). Five phases cycles in emergency preparedness and response plan (eprp) as an emergency management for campus environment. Journal of Advanced Research in Technology and Innovation Management, 11(1), 12-20.

Sahu, A.K. ve Gutub, A. (2022). Improving grayscale steganography to protect personal information disclosure within hotel services. Multimedia Tools Applications, 81, 30663–30683.

Savita, Rana, V. ve Singh, S. (2024). Hotel safety and security services: understanding multi-criteria characteristics and guest satisfaction. International Journal of Tourism Policy, 14(6), 609-624.

Seal, P. P., Biswas, R. ve Piramanayagam, S. (2023, TGDIC). The generation effect: identification of guest hotel attributes using conjoint–analysis [Tam Metin]. 4th International conference on tourism, gastronomy, and tourist destination. Atlantis Press, s.19-26. https://www.atlantis-press.com/proceedings/tgdic-23/125994919

Singh, J. (2015). Safety & security concerns in hospitality industry. International Journal of Management and Commerce Innovations, 2(2), 1-5.

Szentesi, S. G., Cuc, L. D., Feher, A. ve Cuc, P. N. (2021). Does Covid-19 affect safety and security perception in the hospitality industry? A Romanian case study. Sustainability, 13(20), 1-19.

Tikkanen, I. (2007). Maslow’s hierarchy and food tourism in finland: Five cases. British Food Journal, 109(9), 721- 734.

Tinakhat, P. (2015). Guest room safety management of resort hotels as destination in Thailand (A case study of Khao Kor District, Phetchabun Province). Journal of Tourism Theory and Research, 3(2), 52-57.

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Türk Standartları Enstitüsü [TSE]. (2025a). Sistem Belgelendirme Hizmetleri. https://www.tse.org.tr/sistem-belgelendirme-hizmetleri/ adresinden 24.06.2025 tarihinde erişilmiştir.

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Walker, J. (2010). Introduction to hospitality management. London: Pearson Education.

Waugh Jr, W. L. ve Streib, G. (2006). Collaboration and leadership for effective emergency management. Public Administration Review, 66, 131-140.

Yamurluklu, Y. (2016). Otel İşletmelerinde İş Sağlığı ve Güvenliğinin Değerlendirilmesi. T.C. Çalışma ve Sosyal Güvenlik Bakanlığı İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği (Yayınlanmamış) Uzmanlık Tezi. Ankara.

Yuan, Y., Tseng, Y. ve Ho, C. (2019). Tourism information technology research trends: 1990-2016. Tourism Review, 74(1), 5-19.

Aksoy, M. (2021). Konaklama Sektöründe Güvenlik Kültürünün İş Performansı üzerindeki Etkisi ve Güvenlik Performansının Aracılık Rolü. Uygulamalı Ekonomi ve Sosyal Bilimler Dergisi, 3(2) Eylül, 35-60.

AlBattat, A. R. ve Som, A. P. M. (2015). Emergency preparedness of the hotel industry: The case of Jordan. Advances in Environmental Biology, 9(3), 19-22.

AlBattat, A. R. ve Som, A. P. M. (2019). Disaster planning and preparedness in the hotel industry. London: Emerald.

Al-Qassem, A., Agha, K., Mendoza, S. ve El-Farra, E. (2022). Emergency management and its implications for hospitality industry during the coronavirus disease 2019 (COVID-19) outbreak. Journal of Positive School Psychology, 6(2), 1824-1839.

Anichiti, A., Dragolea, L. L., Tacu Hârșan, G. D., Haller, A. P. ve Butnaru, G. I. (2021). Aspects regarding safety and security in hotels: Romanian experience. Information, 12(44), 1-22.

Barton, L. (1995). Crisis management: Preparing for and managing disasters. Journal of Cornell Hotel and Restaurant Administration Quarterly, 35, 59- 65.

Bazazo, I., Orainat-Al, L., Abuizhery, F. & Dhoun-Al, R. A. (2019). Cyber Security Applications in the Modern Tourism Industry. Journal of Tourism, Hospitality and Sports, 43, 2312-5179.

Becken, S. ve Hughey, K. F. (2013). Linking tourism into emergency management structures to enhance disaster risk reduction. Tourism Management, 36, 77-85.

Benitez-Florido, L. (2024). The Cybersecurity Applied by Online Travel Agencies and Hotels to Protect Users’ Private Data in Smart Cities. Smart Cities, 7(1), 475-495.

Berezina, K. & Cobanoglu, C. (2013). A Financial Analysis of the Payment Card Industry Compliance Journey of A Hotel: A Case Study. The Journal of Hospitality Financial Management, (18)2,31-45.

Bilić, I., Pivčević, S. & Čevra, A. (2017). Crisis Management in Hotel Business-Insights from Croatia. Communication Management Review, Preliminary Communication, 2(2), 100-118.

Birleşik Milletler Dünya Turizm Örgütü (United Nations World Tourism Organization [UNWTO]). (2020). Global Code of Ethics for Tourism. https://www.unwto.org/global-code-of-ethics-for-tourism 24. 06.2025 tarihinde erişilmiştir.

Bradić-Martinović, A. (2021). Personal Data Protection in Serbian Hotels. In: Book of proceedings from The 12th International Conference on Business Information Security, BISEC-2021. Beograd Univerzitet Metropolitan, pp. 7-13. ISBN 978-86-89755-22-0.

Bundy, J., Pfarrer, M. & Coombs, W. T. (2016). Crises and Crisis Management: Integration, Interpretation, and Research Development. Journal of Management, 43(6),

Carr, S. M. (2024). Safety, security and emergency management strategy training in hospitality industry: report of preparedness for active threats, traumatic and epidemic events [Doktora Tezi, Capitol Technology University].

Chan, S.W.E. & Lam, D. (2013). Hotel safety and security systems: Bridging the gap between managers and guests. International Journal of Hospitality Management, 32,202-216.

Chauhan, A., Shukla, A. ve Negi, P. (2018). Safety and security measures adopted by the hotels and their impact on customer relationship management. International Journal of Research-Granthaalayah, 6(1), 118-125.

Cobanoglu, C. ve DeMicco, F. J. (2007). To be secure or not to be: Isn’t this the question? A critical look at hotel’s network security. International Journal of Hospitality & Tourism Administration, 8(1), 43-59.

Cró, S., De Lurdes Calisto, M., Martins, A.M. ve Simões, J.M. (2020). Safety and security perception as strategic issues for hospitality companies. M. de Lurdes Calisto, N. S. Gustavo (Eds.), strategic business models to support demand, supply, and destination management in the tourism and hospitality industry (s. 134-149). Hershey, PA: IGI Global.

Cronstedt, M. (2002). Prevention, preparedness, response, recovery-an outdated concept? Australian Journal of Emergency Management, 17(2), 10-13.

Çiftçi, G. (2017). Kriz Yönetimi Uygulamaları: Uluslararası Bir Otelin Kriz Yönetim Planının Analizi. Balkan Sosyal Bilimler Dergisi (Balkan Journal of Social Sciences, BJSS), 6(11), 33-45.

Çolak, O. ve Batman, O. (2019). Turizmde Kriz Yönetimi: İstanbul Örneği. Safran Kültür ve Turizm Araştırmaları Dergisi, 2(3): 351-371.

Elshaer, A., Arous, S., Elamir, G. ve Abdelaal, E. (2019). Is the emergency management applied within the hospitality industry at present sufficient? Journal of the Faculty of Tourism and Hotels-University of Sadat City, 3(1), 96-109.

Enz, C. A. (2009). The physical safety and security features of US hotels. Cornell Hospitality Quarterly, 50(4), 553-560.

Enz, C. A. ve Taylor, M. S. (2002). The safety and security of US hotels a post-September-11 report. Cornell Hotel and Restaurant Administration Quarterly, 43(5), 119-136.

Feickert, J., Verma, R., Plaschka, G. ve Dev, C. S. (2006). Safeguarding your customers: The guest’s view of hotel security. Cornell Hotel and Restaurant Administration Quarterly, 47(3), 224-244.

Fragniere, E. & Yagci, K. (2021). Network & cyber security in hospitality and tourism. In C. Cobanoglu, S. Dogan, K. Berezina, & G. Collins (Eds.), Hospitality & Tourism Information Technology (pp. 1-21). USF M3 Publishing.

Gangurde, D. ve Shaikh, N. (2023). A Study on various emergency situations in the hotel and solutions to handle IT. International Journal of Advanced Research in Science, Communication and Technology, 3(5), 330-333.

Gerede, E. (2006). Havacılık emniyeti ve havacılık güvenliği kavramları arasındaki ilişki ve farkların belirlenmesine yönelik bir araştırma. İşletme İktisadi Enstitüsü Dergisi Yönetim, 17(54), 26-37.

Ghazi, K. M. (2016). Safety and security measures in Egyptian hotels. Journal of Association of Arab Universities for Tourism and Hospitality, 13(1), 165-190.

Gill, M., Moon, C., Seaman, P. ve Turbin, V. (2002). Security management and crime in hotels. International journal of contemporary hospitality management, 14(2), 58-64.

Google (2025a). “Otel yangın”. Erişim adresi: https://www.google.com/search?q=otel+yang%C4%B1n&sca_esv=e3279a5cc9de4c92&biw=760&bih=714&tbm=nws&ei=QaVNaN6mMuWQxc8Pzaeu0Ak&ved=0ahUKEwiey_62rPGNAxVlSPEDHc2TC5o4vgEQ4dUDCA4&oq=otel+yang%C4%B1n, Erişim tarihi: 14 Haziran 2025.

Google. (2025b). “Hotel fire”. Erişim adresi: https://www.google.com/search?q=hotel+fire&sca_esv=e3279a5cc9de4c92&tbm=nws&ei=G6pNaOLuJseSxc8P0tDu0Q0&start=90&sa=N&ved=2ahUKEwii6JCHsfGNAxVHSfEDHVKoO9o4UBDy0wN6BAgFEBU&biw=1536&bih=738&dpr=1.25, Erişim tarihi: 14 Haziran 2025.

Haddow,G. ve Bullock,J. (2006). Introduction to emergency management. USA: Elsevier Butterworth-Heinemann.

Hale, J., Dulek, R. ve Hale, D. (2005) Crisis response communication challenges: Building theory from qualitative data. Journal of Business Communication, 42(2), 112-134.

Hilliard, T. W. ve Baloglu, S. (2008). Safety and security as part of the hotel servicescape for meeting planners. Journal of Convention & Event Tourism 9(1), 15–34.

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