Ön Büroda Yapay Zekâ ve Chatbot Uygulamaları

Acemoglu, D. & Restrepo P. (2017). Robots and jobs: Evidence from US labor markets. Journal of Political Economy, 128(6), 2188-2244.

Akgün, A. (2023). Otel faaliyetleri için yapay zekâ destekli uygulamalar. Selçuk Turizm ve Bilişim Araştırmaları Dergisi, 3, 1–21.

Arslan, F., & Kahraman, H. T. (2019). Yapay zekâ tabanlı büyük veri yönetim aracı. Journal of Investigations on Engineering and Technology, 2(1), 8–21.

Atalay, M., & Çelik, E. (2017). Büyük veri analizinde yapay zekâ ve makine öğrenmesi uygulamaları. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 9(22), 155–172.

Aydın, E. (2023). Yeni teknolojiler ve turizmin geleceği. Turizmde Güncel Gelişmeler, 4.

Bal, G., & İçten, T. (2017). Artırılmış gerçeklik teknolojisi üzerine yapılan akademik çalışmaların içerik analizi. Bilişim Teknolojileri Dergisi, 10(4), 401–415.

Bilge, A. C. (2023). Bir yapay zekâ destekli dil modeli olan ChatGPT’nin turizm sektöründe potansiyel ve hayata geçen uygulamaları. Journal of Recreation and Tourism Research, 10(3), 139-155.

Bowen, J., & Morosan, C. (2018). Beware hospitality industry: The robots are coming. Worldwide Hospitality and Tourism Themes, 10(6), 726–733.

Buhalis, D., & Moldavska, I. (2021). In-room voice-based AI digital assistants transforming on-site hotel services and guests’ experiences. In Information and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 (pp. 30-44). Springer International Publishing.

Carvalho, I., & Ivanov, S. (2024). ChatGPT for tourism: Applications, benefits and risks. Tourism Review, 79(2), 290-303.

Cooper, G. (2023). Examining science education in ChatGPT: An exploratory study of generative artificial intelligence. Journal of Science Education and Technology, 32(3), 444-452.

Deloitte. (2017). Conversational chatbots-let’s chat. (Deloitte Analysis). https://www2.deloitte.com/content/dam/Deloitte/in/Documents/strategy/in-strategy-innovation-conversationalchatbots-lets-chat-final-report-noexp.pdf

Demir, Ç. (2021). Konaklama işletmelerinin iş süreçlerinde yapay zekâ teknolojileri ve akıllı otel uygulamaları: Avantajlar ve dezavantajlar. Journal of Tourism & Gastronomy Studies, 9(1), 203–219.

Emiroğlu, B. D. (2022). Konaklama işletmelerinde yenilik yönetimi ve yenilik uygulamalarının geleceği. Sosyal Beşerî ve İdari Bilimler Alanında Uluslararası Araştırmalar XV, 51.

Eraslan, Ö. (2013). Konaklama işletmelerinde ön büro işlemleri ve yönetimi. Nobel Yayınevi.

Erul, E., & Işın, A. (2023). ChatGPT ile sohbetler: Turizmde ChatGPT’nin önemi. Journal of Tourism and Gastronomy Studies, 11(1), 780–793.

Eyidilli, S. (2016, Mart 16). Hilton ve IBM iş birliğiyle geliştirilen concierge robotu: Connie. Webrazzi. https://webrazzi.com/2016/03/16/hilton-ve-ibm-isbirligiyle-gelistirilen-concierge-robotu-connie/

Fuste-Forne, F., & Jamal, T. (2021). Co-creating new directions for service robots in hospitality and tourism. Tourism and Hospitality, 2(1), 43–61.

Ghobakhloo, M. (2018). The future of manufacturing industry: A strategic roadmap toward Industry 4.0. Journal of Manufacturing Technology Management, 29(6), 910–936.

Hjalager, A. M. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1–12.

Huang, A., Chao, Y., de la Mora Velasco, E., Bilgihan, A., & Wei, W. (2022). When artificial intelligence meets the hospitality and tourism industry: An assessment framework to inform theory and management. Journal of Hospitality and Tourism Insights, 5(5), 1080–1100.

Huang, Y.-C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the implications of virtual reality technology in tourism marketing: An integrated research framework. International Journal of Tourism Research, 18(2), 116–128.

Hunold, M., Kesler, R., Laitenberger, U., & Schlütter, F. (2018). Evaluation of best price clauses in online hotel bookings. International Journal of Industrial Organization, 1–30.

Hijikuro, T. (7 Temmuz 2023). Japanese startup launches ChatGPT for multilingual customer service: An AI-powered solution to address hotel staff shortages. J-STORIES: https://jstories.media/article/japanese-startup-launches-chatgpt-for-multilingual-customer-service-an-ai-powered-solution-to-address-hotel-staff-shortages.

Ivanov, S., Seyitoğlu, F., & Markova, M. (2020). Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. Information Technology & Tourism, 22 (4), 505-535.

Ivanov, S., & Webster, C. (2020). Robots in tourism: A research agenda for tourism economics. Tourism Economics, 26(7), 1065–1085.

İçöz, O. (2021). Turizm ve teknoloji: Süreçte turizmde teknolojik dönüşüm. Detay Yayıncılık.

İlhan, İ., & Çeltek, E. (2016). Mobil pazarlama: Turizmde artırılmış gerçeklik kullanımı. Gaziantep Üniversitesi Sosyal Bilimler Dergisi, 15(2), 581-599.

Khan, Z. H., Khalid, A., & Iqbal, J. (2018). Towards realizing robotic potential in future intelligent food manufacturing systems. Innovative Food Science & Emerging Technologies.

Konak, S. (2023). Yiyecek içecek sektöründe robotik uygulamalar. A. Ünal, O. Çelen, E. Karaçar & E. Çilesiz (Ed.), Turizm ve destinasyon araştırmaları IV (ss. 83-94). Paradigma Akademi.

Konak, S., & Özhasar, Y. (2023). Akıllı otellerde yapay zekâ. In B. Demirci & A. Solunoğlu (Eds.), Turizm ve Otel İşletmelerinde Büyük Veri Analizi ve Yapay Zekâ (ss. 127–138). Çizgi Yayınevi.

Lad, K., & Zade, A. (2020). Role of artificial intelligence in hotel industry. In Proceedings of the International Conference on Artificial Intelligence and Hospitality (pp. 45–56).

Lasek, M. & Jessa, S. (2013). Chatbots for customer services on hotel websites, Information Systems in Management, 2(2), 146−158.

Lee, I. (2017). Big data: Dimensions, evolution, impacts, and challenges. Business Horizons, 60(3), 293–303.

Li, J.J., Bonn, M. A., & Ye, B. H. (2019). Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management, 73, 172–181.

Lukanova, G., & Ilieva, G. (2019). Robots, artificial intelligence, and service automation in hotels. In S. Ivanov & C. Webster (Eds.), Robots, artificial intelligence, and service automation in travel, tourism and hospitality (pp. 157–183). Emerald Publishing Limited.

Moro, S., Rita, P., & Oliveira, C. (2018). Factors influencing hotels’ online prices. Journal of Hospitality Marketing & Management, 27(4), 443–464.

Pillai, R., & Sivathanu, B. (2020). Adoption of AI-based chatbots for hospitality and tourism. International Journal of Contemporary Hospitality Management, 32(10), 3199–3226.

Rahmani, K., Gnoth, J., & Mather, D. (2019). A psycholinguistic view of tourists’ emotional experiences. Journal of Travel Research, 58(2), 192-206.

Seyitoğlu, F., & Ivanov, S. (2021). Service robots as a tool for physical distancing in tourism. Current Issues in Tourism, 24(12), 1631–1634.

Sökmen, A., Arıcı, H. E., & Çalışkan, G. (2024). Determinants of the usage of ChatGPT in the tourism and hospitality industry: A model proposal from the technology acceptance perspective. Journal of Tourism and gastronomy Studies, 12(1), 626-644.

Tung, V.W.S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interactions. International Journal of Contemporary Hospitality Management, 10(29), 2498-2513.

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research curated collection on artificial ıntelligence and robotics in tourism. Annals of Tourism Research, 81, 102883.

Vanian, J. (2022). Why tech insiders are so excited about ChatGPT, a chatbot that answers questions and writes essays. https://www.cnbc.com/2022/12/13/chatgpt-is-a-new-ai-chatbot-that-can-answer-questions-and-write-essays.html

Verma, A., Shukla, V. K., & Sharma, R. (2021). Convergence of IoT in tourism industry: A pragmatic analysis. Journal of Physics: Conference Series, 1714(1).

Wong, I. A., Lian, Q. L., & Sun, D. (2023). Autonomous travel decision-making: An early glimpse into ChatGPT and generative AI. Journal of Hospitality and Tourism Management, 56, 253-263.

Yalçınkaya, P., Atay, L., & Karakaş, E. (2018). Akıllı turizm uygulamaları. Gastroia: Journal of Gastronomy and Travel Research, 2(2), 85–103.

Yung, R., & Khoo-Lattimore, C. (2017). New realities: A systematic literature review on virtual reality and augmented reality in tourism research. Current Issues in Tourism, 22(17), 2056–2081.

Ukpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB) (pp. 1339-1351). EuroMed Press. http://www.emrbi.org/bop2018.pdf

Zalama, E., García-Bermejo, J. G., Marcos, S., Domínguez, S., Feliz, R., Pinillos, R., & López, J. (2014). Sacarino, a service robot in a hotel environment. In ROBOT2013: First Iberian Robotics Conference: Advances in Robotics (Vol. 2, pp. 3–14). Springer.

Acemoglu, D. & Restrepo P. (2017). Robots and jobs: Evidence from US labor markets. Journal of Political Economy, 128(6), 2188-2244.

Akgün, A. (2023). Otel faaliyetleri için yapay zekâ destekli uygulamalar. Selçuk Turizm ve Bilişim Araştırmaları Dergisi, 3, 1–21.

Arslan, F., & Kahraman, H. T. (2019). Yapay zekâ tabanlı büyük veri yönetim aracı. Journal of Investigations on Engineering and Technology, 2(1), 8–21.

Atalay, M., & Çelik, E. (2017). Büyük veri analizinde yapay zekâ ve makine öğrenmesi uygulamaları. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 9(22), 155–172.

Aydın, E. (2023). Yeni teknolojiler ve turizmin geleceği. Turizmde Güncel Gelişmeler, 4.

Bal, G., & İçten, T. (2017). Artırılmış gerçeklik teknolojisi üzerine yapılan akademik çalışmaların içerik analizi. Bilişim Teknolojileri Dergisi, 10(4), 401–415.

Bilge, A. C. (2023). Bir yapay zekâ destekli dil modeli olan ChatGPT’nin turizm sektöründe potansiyel ve hayata geçen uygulamaları. Journal of Recreation and Tourism Research, 10(3), 139-155.

Bowen, J., & Morosan, C. (2018). Beware hospitality industry: The robots are coming. Worldwide Hospitality and Tourism Themes, 10(6), 726–733.

Buhalis, D., & Moldavska, I. (2021). In-room voice-based AI digital assistants transforming on-site hotel services and guests’ experiences. In Information and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 (pp. 30-44). Springer International Publishing.

Carvalho, I., & Ivanov, S. (2024). ChatGPT for tourism: Applications, benefits and risks. Tourism Review, 79(2), 290-303.

Cooper, G. (2023). Examining science education in ChatGPT: An exploratory study of generative artificial intelligence. Journal of Science Education and Technology, 32(3), 444-452.

Deloitte. (2017). Conversational chatbots-let’s chat. (Deloitte Analysis). https://www2.deloitte.com/content/dam/Deloitte/in/Documents/strategy/in-strategy-innovation-conversationalchatbots-lets-chat-final-report-noexp.pdf

Demir, Ç. (2021). Konaklama işletmelerinin iş süreçlerinde yapay zekâ teknolojileri ve akıllı otel uygulamaları: Avantajlar ve dezavantajlar. Journal of Tourism & Gastronomy Studies, 9(1), 203–219.

Emiroğlu, B. D. (2022). Konaklama işletmelerinde yenilik yönetimi ve yenilik uygulamalarının geleceği. Sosyal Beşerî ve İdari Bilimler Alanında Uluslararası Araştırmalar XV, 51.

Eraslan, Ö. (2013). Konaklama işletmelerinde ön büro işlemleri ve yönetimi. Nobel Yayınevi.

Erul, E., & Işın, A. (2023). ChatGPT ile sohbetler: Turizmde ChatGPT’nin önemi. Journal of Tourism and Gastronomy Studies, 11(1), 780–793.

Eyidilli, S. (2016, Mart 16). Hilton ve IBM iş birliğiyle geliştirilen concierge robotu: Connie. Webrazzi. https://webrazzi.com/2016/03/16/hilton-ve-ibm-isbirligiyle-gelistirilen-concierge-robotu-connie/

Fuste-Forne, F., & Jamal, T. (2021). Co-creating new directions for service robots in hospitality and tourism. Tourism and Hospitality, 2(1), 43–61.

Ghobakhloo, M. (2018). The future of manufacturing industry: A strategic roadmap toward Industry 4.0. Journal of Manufacturing Technology Management, 29(6), 910–936.

Hjalager, A. M. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1–12.

Huang, A., Chao, Y., de la Mora Velasco, E., Bilgihan, A., & Wei, W. (2022). When artificial intelligence meets the hospitality and tourism industry: An assessment framework to inform theory and management. Journal of Hospitality and Tourism Insights, 5(5), 1080–1100.

Huang, Y.-C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the implications of virtual reality technology in tourism marketing: An integrated research framework. International Journal of Tourism Research, 18(2), 116–128.

Hunold, M., Kesler, R., Laitenberger, U., & Schlütter, F. (2018). Evaluation of best price clauses in online hotel bookings. International Journal of Industrial Organization, 1–30.

Hijikuro, T. (7 Temmuz 2023). Japanese startup launches ChatGPT for multilingual customer service: An AI-powered solution to address hotel staff shortages. J-STORIES: https://jstories.media/article/japanese-startup-launches-chatgpt-for-multilingual-customer-service-an-ai-powered-solution-to-address-hotel-staff-shortages.

Ivanov, S., Seyitoğlu, F., & Markova, M. (2020). Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. Information Technology & Tourism, 22 (4), 505-535.

Ivanov, S., & Webster, C. (2020). Robots in tourism: A research agenda for tourism economics. Tourism Economics, 26(7), 1065–1085.

İçöz, O. (2021). Turizm ve teknoloji: Süreçte turizmde teknolojik dönüşüm. Detay Yayıncılık.

İlhan, İ., & Çeltek, E. (2016). Mobil pazarlama: Turizmde artırılmış gerçeklik kullanımı. Gaziantep Üniversitesi Sosyal Bilimler Dergisi, 15(2), 581-599.

Khan, Z. H., Khalid, A., & Iqbal, J. (2018). Towards realizing robotic potential in future intelligent food manufacturing systems. Innovative Food Science & Emerging Technologies.

Konak, S. (2023). Yiyecek içecek sektöründe robotik uygulamalar. A. Ünal, O. Çelen, E. Karaçar & E. Çilesiz (Ed.), Turizm ve destinasyon araştırmaları IV (ss. 83-94). Paradigma Akademi.

Konak, S., & Özhasar, Y. (2023). Akıllı otellerde yapay zekâ. In B. Demirci & A. Solunoğlu (Eds.), Turizm ve Otel İşletmelerinde Büyük Veri Analizi ve Yapay Zekâ (ss. 127–138). Çizgi Yayınevi.

Lad, K., & Zade, A. (2020). Role of artificial intelligence in hotel industry. In Proceedings of the International Conference on Artificial Intelligence and Hospitality (pp. 45–56).

Lasek, M. & Jessa, S. (2013). Chatbots for customer services on hotel websites, Information Systems in Management, 2(2), 146−158.

Lee, I. (2017). Big data: Dimensions, evolution, impacts, and challenges. Business Horizons, 60(3), 293–303.

Li, J.J., Bonn, M. A., & Ye, B. H. (2019). Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management, 73, 172–181.

Lukanova, G., & Ilieva, G. (2019). Robots, artificial intelligence, and service automation in hotels. In S. Ivanov & C. Webster (Eds.), Robots, artificial intelligence, and service automation in travel, tourism and hospitality (pp. 157–183). Emerald Publishing Limited.

Moro, S., Rita, P., & Oliveira, C. (2018). Factors influencing hotels’ online prices. Journal of Hospitality Marketing & Management, 27(4), 443–464.

Pillai, R., & Sivathanu, B. (2020). Adoption of AI-based chatbots for hospitality and tourism. International Journal of Contemporary Hospitality Management, 32(10), 3199–3226.

Rahmani, K., Gnoth, J., & Mather, D. (2019). A psycholinguistic view of tourists’ emotional experiences. Journal of Travel Research, 58(2), 192-206.

Seyitoğlu, F., & Ivanov, S. (2021). Service robots as a tool for physical distancing in tourism. Current Issues in Tourism, 24(12), 1631–1634.

Sökmen, A., Arıcı, H. E., & Çalışkan, G. (2024). Determinants of the usage of ChatGPT in the tourism and hospitality industry: A model proposal from the technology acceptance perspective. Journal of Tourism and gastronomy Studies, 12(1), 626-644.

Tung, V.W.S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interactions. International Journal of Contemporary Hospitality Management, 10(29), 2498-2513.

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research curated collection on artificial ıntelligence and robotics in tourism. Annals of Tourism Research, 81, 102883.

Vanian, J. (2022). Why tech insiders are so excited about ChatGPT, a chatbot that answers questions and writes essays. https://www.cnbc.com/2022/12/13/chatgpt-is-a-new-ai-chatbot-that-can-answer-questions-and-write-essays.html

Verma, A., Shukla, V. K., & Sharma, R. (2021). Convergence of IoT in tourism industry: A pragmatic analysis. Journal of Physics: Conference Series, 1714(1).

Wong, I. A., Lian, Q. L., & Sun, D. (2023). Autonomous travel decision-making: An early glimpse into ChatGPT and generative AI. Journal of Hospitality and Tourism Management, 56, 253-263.

Yalçınkaya, P., Atay, L., & Karakaş, E. (2018). Akıllı turizm uygulamaları. Gastroia: Journal of Gastronomy and Travel Research, 2(2), 85–103.

Yung, R., & Khoo-Lattimore, C. (2017). New realities: A systematic literature review on virtual reality and augmented reality in tourism research. Current Issues in Tourism, 22(17), 2056–2081.

Ukpabi, D., Karjaluoto, H., Olaleye, S. A., & Mogaji, E. (2018). Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), Proceedings of the 11th Annual Conference of the EuroMed Academy of Business (EMAB) (pp. 1339-1351). EuroMed Press. http://www.emrbi.org/bop2018.pdf

Zalama, E., García-Bermejo, J. G., Marcos, S., Domínguez, S., Feliz, R., Pinillos, R., & López, J. (2014). Sacarino, a service robot in a hotel environment. In ROBOT2013: First Iberian Robotics Conference: Advances in Robotics (Vol. 2, pp. 3–14). Springer.