Havalimanlarında İnsansız Hizmet Süreçleri: Koşullu Süreç Analizi ile Bir Uygulama
Özet
Bu kitap, havalimanlarında insansız hizmet süreçlerinin koşullu süreç analizi ile incelenmesini konu almaktadır. Havacılık sektöründe teknoloji temelli hizmet inovasyonları uzun süredir kullanılmaktadır ve bu inovasyonlar artık seyahat sürecinin tamamında kullanılabilmektedir. Hızlı seyahat teknolojileri, havalimanlarında uçuş öncesi ve sonrası işlemlerin hızlı ve teması azaltarak gerçekleştirilmesini sağlamaktadır. Ancak bu teknolojileri kullanma niyeti düşük olan yolcu sayısı bir sorun olarak görülmektedir. Bu kitap, yolcuların teknolojik yatkınlık düzeyinin, algılanan kullanım kolaylığı, algılanan fayda ve tutum gibi faktörler üzerindeki etkisini ve hizmet personeli ile etkileşim düzeyinin bu ilişkilerdeki düzenleyici rolünü incelemektedir. Araştırma sonuçları, havacılık endüstrisi paydaşlarına, hızlı seyahat teknolojilerinin kullanım niyetini artırmak için yapılması gerekenleri sunmaktadır.
This book examines the conditional process analysis of unmanned service processes in airports. Technology-based service innovations have been used in the aviation industry for a long time and these innovations can now be used throughout the travel process. Fast travel technologies enable pre-flight and post-flight processes to be carried out quickly and with reduced contact in airports. However, the low intention to use these technologies by passengers is seen as a problem. This book examines the impact of passengers' technological inclination level on factors such as perceived ease of use, perceived benefits, and attitude, as well as the regulatory role of interaction level with service personnel in these relationships. The research results provide aviation industry stakeholders with insights on what needs to be done to increase the intention to use fast travel technologies.
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LisansBu İnternet Sitesi içeriğinde yer alan tüm eserler (yazı, resim, görüntü, fotoğraf, video, müzik vb.) Akademisyen Kitabevine ait olup, 5846 sayılı Fikir ve Sanat Eserleri Kanunu ve 5237 sayılı Türk Ceca Kanunu kapsamında korunmaktadır. Bu hakları ihlal eden kişiler, 5846 sayılı Fikir ve Sanat eserleri Kanunu ve 5237 sayılı Türk Ceza Kanununda yer alan hukuki ve cezai yaptırımlara tabi olurlar. Yayınevi ilgili yasal yollara başvurma hakkına sahiptir.