Kalite Yönetim Sistemleri ve İş Sağlığı Güvenliği (İSG)

Africano, N., Rodrigues, A. S., & Santos, G. (2019). The main benefits of the implementation of the quality management system in higher education institutions in Angola. Quality Innovation Prosperity, 23(3), 122-136.

Aggarwal, A., Aeran, H., & Rathee, M. (2019). Quality management in healthcare: The pivotal desideratum. Journal of Oral Biology and Craniofacial Research, 9(2), 180-182. https://doi.org/10.1016/j.jobcr.2018.06.006

Ahidar, I., Sarsri, D., & Sefiani, N. (2019). Approach to integrating management systems: Path to excellence application for the automotive sector using SYSML language. The TQM Journal, 31(2), 183-204. https://doi.org/10.1108/TQM-02-2018-0025

Akif, Ö. (2013). Kalite yönetimini Edwards Deming’le yeniden okumak. Humanitas: International Journal of Social Sciences, 1(2).

Almost, J. M., VanDenKerkhof, E. G., Strahlendorf, P., Caicco Tett, L., Noonan, J., Hayes, T., Van hulle, H., Adam, R., Holden, J., Kent-Hillis, T., McDonald, M., Paré, G. C., Lachhar, K., & Silva e Silva, V. (2018). A study of leading indicators for occupational health and safety management systems in healthcare. BMC Health Services Research, 18(1), 296. https://doi.org/10.1186/s12913-018-3103-0

Anttila, J., & Jussila, K. (2017). ISO 9001:2015 – a questionable reform. What should the implementing organisations understand and do? Total Quality Management & Business Excellence, 28(9-10), 1090-1105. https://doi.org/10.1080/14783363.2017.1309119

Aslantekin, F., Göktaş, B., Uluşen, M., & Erdem, R. (2007). Sağlık hizmetlerinde kalite deneyimi: Dr. Ekrem Hayri Üstündağ kadın hastalıkları ve doğum hastanesi örneği. Fırat Sağlık Hizmetleri Dergisi, 2(6), 55-71.

Barbosa, L. C. F. M., de Oliveira, O. J., Machado, M. C., Morais, A. C. T., Bozola, P. M., & Santos, M. G. F. (2021). Lessons learned from quality management system ISO 9001:2015 certification: Practices and barrier identification from Brazilian industrial companies. Benchmarking: An International Journal, 29(8), 2593-2614. https://doi.org/10.1108/BIJ-07-2021-0382

Baytekin, E. P. (2005). Toplam kalite hedefinde müşteri memnuniyetinden müşteri sadakatine. Ege Üniversitesi İletişim Fakültesi Yeni Düşünceler Hakemli E-Dergisi, 1, Art. 1.

Betlloch-Mas, I., Ramón-Sapena, R., Abellán-García, C., & Pascual-Ramírez, J. C. (2019). Implementation and Operation of an Integrated Quality Management System in Accordance With ISO 9001:2015 in a Dermatology Department. Actas Dermo-Sifiliográficas (English Edition), 110(2), 92-101. https://doi.org/10.1016/j.adengl.2019.01.003

Bravi, L., Murmura, F., & Santos, G. (2017). Attitudes and behaviours of Italian 3D prosumer in the Era of Additive Manufacturing. Procédia Manufacturing, 13, 980-986.

Caner Akın, G. (2022). Güvenlik Kültürü ve Güvenlik İklimi. Nobel akademik yayıncılık.

Chung, P. W. H., Cheung, L., Stader, J., Jarvis, P., Moore, J., & Macintosh, A. (2003). Knowledge-based process management—An approach to handling adaptive workflow. Knowledge-Based Systems, 16(3), 149-160. https://doi.org/10.1016/S0950-7051(02)00080-1

Elahi, F., & Ilyas, M. (2019). Quality management principles and school quality: Testing moderation of professional certification of school principal in private schools of Pakistan. The TQM Journal, 31(4), 578-599. https://doi.org/10.1108/TQM-11-2018-0173

Fonseca, L. (2015). From quality gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.

Gallego, J. M., & Gutiérrez Ramírez, L. H. (2021). Quality certification and firm performance. The mediation of human capital. International Journal of Productivity and Performance Management, 72(3), 710-729. https://doi.org/10.1108/IJPPM-12-2020-0643

Hemphill, T. A., & Kelley, K. J. (2016). Socially responsible global supply chains: The human rights promise of shared responsibility and ISO 45001. Journal of Global Responsibility, 7(2), 163-180. https://doi.org/10.1108/JGR-05-2016-0013

ISO. (2015). ISO 9001:2015 Kalite Yönetim Sistemi Standardı. TSE (Türk Standartları Enstitüsü).

Johanes, M., Mark, M., & Steven, J. (2022). A global review of implementation of occupational safety and health management systems for the period 1970–2020. International Journal of Occupational Safety and Ergonomics, 0(0), 1-16. https://doi.org/10.1080/10803548.2022.2083811

Juran, J. (2000). Godfrey Total Quality Management: From Juran’s Quality Handbook. Mc Graw-Hill.

Kağnıcıoğlu, C. H. (2002). Günümüz işletmelerinin yaşam anahtarı: Müşteri odaklılık. Ege Academic Review, 2(1), Art. 1.

Karakaş, Z., & Savaş, H. (2019). ISO 9001:2015 ile Ortaya Çıkan Farklılıkların İşletmelerin Bakış Açısıyla Değerlendirilmesi. MANAS Sosyal Araştırmalar Dergisi, 8(4), Art. 4. https://doi.org/10.33206/mjss.480814

Lakshman, C. (2006). A theory of leadership for quality: Lessons from TQM for leadership theory. Total Quality Management & Business Excellence, 17(1), 41-60. https://doi.org/10.1080/14783360500249729

Maccoby, M. (2000). The human side: Understanding the difference between management and leadership. Research-Technology Management, 43(1), 57-59.

Manders, B., de Vries, H. J., & Blind, K. (2016). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48-49, 41-55. https://doi.org/10.1016/j.technovation.2015.11.004

Munechika, M., Sano, M., Jin, H., & Kajihara, C. (2014). Quality management system for health care and its effectiveness. Total Quality Management & Business Excellence, 25(7-8), 889-896. https://doi.org/10.1080/14783363.2014.906112

Öğüt, S., & Akın, G. C. (2022). Hastanelerin Radyasyon Alanlarını İçeren Birimlerde Görev Alan Sağlık Çalışanlarında İş Sağlığı ve Güvenliği İkliminin Değerlendirilmesi. Journal of Science, Technology and Engineering Research, 3(2), Art. 2. https://doi.org/10.53525/jster.1209911

Phillips, J. M., Stalter, A. M., Dolansky, M. A., & Lopez, G. M. (2016). Fostering Future Leadership in Quality and Safety in Health Care through Systems Thinking. Journal of Professional Nursing, 32(1), 15-24. https://doi.org/10.1016/j.profnurs.2015.06.003

Priede, J. (2012). Implementation of Quality Management System ISO 9001 in the World and Its Strategic Necessity. Procedia - Social and Behavioral Sciences, 58, 1466-1475. https://doi.org/10.1016/j.sbspro.2012.09.1133

Ruiz, U., & Simon, J. (2004). Quality management in health care: A 20‐year journey. International Journal of Health Care Quality Assurance, 17(6), 323-333. https://doi.org/10.1108/09526860410557570

Santos, G., Barros, S., Mendes, F., & Lopes, N. (2013). The main benefits associated with health and safety management systems certification in Portuguese small and medium enterprises post quality management system certification. Safety Science, 51(1), 29-36. https://doi.org/10.1016/j.ssci.2012.06.014

Sıtkı İlkay, M., & Aslan, E. (2012). The effect of the ISO 9001 quality management system on the performance of SMEs. International Journal of Quality & Reliability Management, 29(7), 753-778. https://doi.org/10.1108/02656711211258517

Wardhani, V., Utarini, A., van Dijk, J. P., Post, D., & Groothoff, J. W. (2009). Determinants of quality management systems implementation in hospitals. Health Policy, 89(3), 239-251. https://doi.org/10.1016/j.healthpol.2008.06.008

Wiengarten, F., Humphreys, P., Onofrei, G., & Fynes, B. (2017). The adoption of multiple certification standards: Perceived performance implications of quality, environmental and health & safety certifications. Production Planning & Control, 28(2), 131-141. https://doi.org/10.1080/09537287.2016.1239847

Yang, M., & Maresova, P. (2020). Adopting Occupational Health and Safety Management Standards: The Impact on Financial Performance in Pharmaceutical Firms in China. Risk Management and Healthcare Policy, 13, 1477-1487. https://doi.org/10.2147/RMHP.S261136

Yatkın, A. (2007). Toplam Kalite Yönetiminde Liderlik: Liderlikte Kalite. ISGUC The Journal of Industrial Relations and Human Resources, 9(1), Art. 1.

Yazıcı, S., Ünal, F., & Çulhaoğlu, Ö. (2023). Kalite Süreçlerinde PUKÖ Döngüsü: Dış Değerlendiricilerin Görüşlerine Göre Türk Üniversitelerinin Yeterlik Düzeyleri. Pamukkale Üniversitesi Eğitim Fakültesi Dergisi, 57, Art. 57. https://doi.org/10.9779/pauefd.1008011

Africano, N., Rodrigues, A. S., & Santos, G. (2019). The main benefits of the implementation of the quality management system in higher education institutions in Angola. Quality Innovation Prosperity, 23(3), 122-136.

Aggarwal, A., Aeran, H., & Rathee, M. (2019). Quality management in healthcare: The pivotal desideratum. Journal of Oral Biology and Craniofacial Research, 9(2), 180-182. https://doi.org/10.1016/j.jobcr.2018.06.006

Ahidar, I., Sarsri, D., & Sefiani, N. (2019). Approach to integrating management systems: Path to excellence application for the automotive sector using SYSML language. The TQM Journal, 31(2), 183-204. https://doi.org/10.1108/TQM-02-2018-0025

Akif, Ö. (2013). Kalite yönetimini Edwards Deming’le yeniden okumak. Humanitas: International Journal of Social Sciences, 1(2).

Almost, J. M., VanDenKerkhof, E. G., Strahlendorf, P., Caicco Tett, L., Noonan, J., Hayes, T., Van hulle, H., Adam, R., Holden, J., Kent-Hillis, T., McDonald, M., Paré, G. C., Lachhar, K., & Silva e Silva, V. (2018). A study of leading indicators for occupational health and safety management systems in healthcare. BMC Health Services Research, 18(1), 296. https://doi.org/10.1186/s12913-018-3103-0

Anttila, J., & Jussila, K. (2017). ISO 9001:2015 – a questionable reform. What should the implementing organisations understand and do? Total Quality Management & Business Excellence, 28(9-10), 1090-1105. https://doi.org/10.1080/14783363.2017.1309119

Aslantekin, F., Göktaş, B., Uluşen, M., & Erdem, R. (2007). Sağlık hizmetlerinde kalite deneyimi: Dr. Ekrem Hayri Üstündağ kadın hastalıkları ve doğum hastanesi örneği. Fırat Sağlık Hizmetleri Dergisi, 2(6), 55-71.

Barbosa, L. C. F. M., de Oliveira, O. J., Machado, M. C., Morais, A. C. T., Bozola, P. M., & Santos, M. G. F. (2021). Lessons learned from quality management system ISO 9001:2015 certification: Practices and barrier identification from Brazilian industrial companies. Benchmarking: An International Journal, 29(8), 2593-2614. https://doi.org/10.1108/BIJ-07-2021-0382

Baytekin, E. P. (2005). Toplam kalite hedefinde müşteri memnuniyetinden müşteri sadakatine. Ege Üniversitesi İletişim Fakültesi Yeni Düşünceler Hakemli E-Dergisi, 1, Art. 1.

Betlloch-Mas, I., Ramón-Sapena, R., Abellán-García, C., & Pascual-Ramírez, J. C. (2019). Implementation and Operation of an Integrated Quality Management System in Accordance With ISO 9001:2015 in a Dermatology Department. Actas Dermo-Sifiliográficas (English Edition), 110(2), 92-101. https://doi.org/10.1016/j.adengl.2019.01.003

Bravi, L., Murmura, F., & Santos, G. (2017). Attitudes and behaviours of Italian 3D prosumer in the Era of Additive Manufacturing. Procédia Manufacturing, 13, 980-986.

Caner Akın, G. (2022). Güvenlik Kültürü ve Güvenlik İklimi. Nobel akademik yayıncılık.

Chung, P. W. H., Cheung, L., Stader, J., Jarvis, P., Moore, J., & Macintosh, A. (2003). Knowledge-based process management—An approach to handling adaptive workflow. Knowledge-Based Systems, 16(3), 149-160. https://doi.org/10.1016/S0950-7051(02)00080-1

Elahi, F., & Ilyas, M. (2019). Quality management principles and school quality: Testing moderation of professional certification of school principal in private schools of Pakistan. The TQM Journal, 31(4), 578-599. https://doi.org/10.1108/TQM-11-2018-0173

Fonseca, L. (2015). From quality gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.

Gallego, J. M., & Gutiérrez Ramírez, L. H. (2021). Quality certification and firm performance. The mediation of human capital. International Journal of Productivity and Performance Management, 72(3), 710-729. https://doi.org/10.1108/IJPPM-12-2020-0643

Hemphill, T. A., & Kelley, K. J. (2016). Socially responsible global supply chains: The human rights promise of shared responsibility and ISO 45001. Journal of Global Responsibility, 7(2), 163-180. https://doi.org/10.1108/JGR-05-2016-0013

ISO. (2015). ISO 9001:2015 Kalite Yönetim Sistemi Standardı. TSE (Türk Standartları Enstitüsü).

Johanes, M., Mark, M., & Steven, J. (2022). A global review of implementation of occupational safety and health management systems for the period 1970–2020. International Journal of Occupational Safety and Ergonomics, 0(0), 1-16. https://doi.org/10.1080/10803548.2022.2083811

Juran, J. (2000). Godfrey Total Quality Management: From Juran’s Quality Handbook. Mc Graw-Hill.

Kağnıcıoğlu, C. H. (2002). Günümüz işletmelerinin yaşam anahtarı: Müşteri odaklılık. Ege Academic Review, 2(1), Art. 1.

Karakaş, Z., & Savaş, H. (2019). ISO 9001:2015 ile Ortaya Çıkan Farklılıkların İşletmelerin Bakış Açısıyla Değerlendirilmesi. MANAS Sosyal Araştırmalar Dergisi, 8(4), Art. 4. https://doi.org/10.33206/mjss.480814

Lakshman, C. (2006). A theory of leadership for quality: Lessons from TQM for leadership theory. Total Quality Management & Business Excellence, 17(1), 41-60. https://doi.org/10.1080/14783360500249729

Maccoby, M. (2000). The human side: Understanding the difference between management and leadership. Research-Technology Management, 43(1), 57-59.

Manders, B., de Vries, H. J., & Blind, K. (2016). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48-49, 41-55. https://doi.org/10.1016/j.technovation.2015.11.004

Munechika, M., Sano, M., Jin, H., & Kajihara, C. (2014). Quality management system for health care and its effectiveness. Total Quality Management & Business Excellence, 25(7-8), 889-896. https://doi.org/10.1080/14783363.2014.906112

Öğüt, S., & Akın, G. C. (2022). Hastanelerin Radyasyon Alanlarını İçeren Birimlerde Görev Alan Sağlık Çalışanlarında İş Sağlığı ve Güvenliği İkliminin Değerlendirilmesi. Journal of Science, Technology and Engineering Research, 3(2), Art. 2. https://doi.org/10.53525/jster.1209911

Phillips, J. M., Stalter, A. M., Dolansky, M. A., & Lopez, G. M. (2016). Fostering Future Leadership in Quality and Safety in Health Care through Systems Thinking. Journal of Professional Nursing, 32(1), 15-24. https://doi.org/10.1016/j.profnurs.2015.06.003

Priede, J. (2012). Implementation of Quality Management System ISO 9001 in the World and Its Strategic Necessity. Procedia - Social and Behavioral Sciences, 58, 1466-1475. https://doi.org/10.1016/j.sbspro.2012.09.1133

Ruiz, U., & Simon, J. (2004). Quality management in health care: A 20‐year journey. International Journal of Health Care Quality Assurance, 17(6), 323-333. https://doi.org/10.1108/09526860410557570

Santos, G., Barros, S., Mendes, F., & Lopes, N. (2013). The main benefits associated with health and safety management systems certification in Portuguese small and medium enterprises post quality management system certification. Safety Science, 51(1), 29-36. https://doi.org/10.1016/j.ssci.2012.06.014

Sıtkı İlkay, M., & Aslan, E. (2012). The effect of the ISO 9001 quality management system on the performance of SMEs. International Journal of Quality & Reliability Management, 29(7), 753-778. https://doi.org/10.1108/02656711211258517

Wardhani, V., Utarini, A., van Dijk, J. P., Post, D., & Groothoff, J. W. (2009). Determinants of quality management systems implementation in hospitals. Health Policy, 89(3), 239-251. https://doi.org/10.1016/j.healthpol.2008.06.008

Wiengarten, F., Humphreys, P., Onofrei, G., & Fynes, B. (2017). The adoption of multiple certification standards: Perceived performance implications of quality, environmental and health & safety certifications. Production Planning & Control, 28(2), 131-141. https://doi.org/10.1080/09537287.2016.1239847

Yang, M., & Maresova, P. (2020). Adopting Occupational Health and Safety Management Standards: The Impact on Financial Performance in Pharmaceutical Firms in China. Risk Management and Healthcare Policy, 13, 1477-1487. https://doi.org/10.2147/RMHP.S261136

Yatkın, A. (2007). Toplam Kalite Yönetiminde Liderlik: Liderlikte Kalite. ISGUC The Journal of Industrial Relations and Human Resources, 9(1), Art. 1.

Yazıcı, S., Ünal, F., & Çulhaoğlu, Ö. (2023). Kalite Süreçlerinde PUKÖ Döngüsü: Dış Değerlendiricilerin Görüşlerine Göre Türk Üniversitelerinin Yeterlik Düzeyleri. Pamukkale Üniversitesi Eğitim Fakültesi Dergisi, 57, Art. 57. https://doi.org/10.9779/pauefd.1008011