Acil Serviste Hasta Akışının Optimizasyonu

Erlang AK. The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik 1909; 20B: 33–9.

Maister DH. The psychology of waiting lines. In JA Czepiel et al., eds. The Service Encounter: Managing Employee/Customer Interaction in Service Business. Lexington, MA, Lexington Books, 1985; 113–23.

Goldratt E. The Goal. Great Barrington, MA: North River Press, 1986.

Mayer T, Jensen K. Hardwiring Flow: Systems and Processes for Seamless Patient Flow. Gulf Breeze, FL: Fire Starter, 2009.

Gilboy N, Tanabe P, Travers D, Rosenau A, Eitel DR. Emergency Severity Index, Version 4: Implementation Handbook. AHRQ Publication No. 05–0046–2. Rockville, MD: Agency for Healthcare Research and Quality, 2005. http://www.ahrq.gov/research/esi (accessed January 2014).

Jensen K, Mayer TA, Welch SJ, Haradan C. Leadership for Smooth Patient Flow. ACHE Management Series. Chicago, IL: Health Administration Press, 2007.

Patel PB, Vinson DR. Team assignment system: expediting emergency department care. Annals of Emergency Medicine 2005; 46: 499–506.

Womack J, Jones DT, Roos D. The Machine That Changed the World: the Story of Lean Production. New York, NY: Free Press, 1990.

Spear SJ. Chasing the Rabbit: How Market Leaders Outdistance the Competition. New York, NY: McGraw-Hill, 2009.

Institute for Healthcare Improvement. Going Lean in Health Care. IHI Innovation Series white paper. Cambridge, MA: IHI, 2005. http://www.ihi.org/resources/Pages/IHIWhitePapers/GoingLeaninHealthCare.aspx (accessed January 2014).

Langley J, Nolan K, Nolan T, Norman C, Provost L. The Improvement Guide. San Francisco, CA: Jossey-Bass, 1996.

Institute of Medicine. To Err is Human: Building a Safer Health System. Washington, DC, National Academies Press, 2000.

Leape LL, Berwick DM. Five years after To Err Is Human: what have we learned? JAMA 2005; 293: 2384–90.

Wears RL, Vincent CA. The history of safety in healthcare. In P Croskerry, KS Cosby, SM Schenkel, RL Wears, eds., Patient Safety in Emergency Medicine. Philadelphia, PA: Lippincott Williams & Wilkins, 2009; 8–11.

Leatherman S, Berwick D, Iles D, et al. The business case for quality: case studies and an analysis. Health Affairs (Millwood) 2009; 22(2): 17–30.

Martin LA, Neumann CW, Mountford J, Bisognano M, Nolan TW. Increasing Efficiency and Enhancing Value in Health Care: Ways to Achieve Savings in Operating Costs per Year. IHI Innovation Series white paper. Cambridge, MA: IHI, 2005. http://www.ihi.org/IHI/Results/WhitePapers/IncreasingEfficiencyEnhancingValueinHealthCareWhitePaper.htm (accessed January 2014).

Nolan T, Bisognano M. Finding the balance between quality and cost. Healthcare Financial Management 2006; 60 (4): 66–72

Erlang AK. The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik 1909; 20B: 33–9.

Maister DH. The psychology of waiting lines. In JA Czepiel et al., eds. The Service Encounter: Managing Employee/Customer Interaction in Service Business. Lexington, MA, Lexington Books, 1985; 113–23.

Goldratt E. The Goal. Great Barrington, MA: North River Press, 1986.

Mayer T, Jensen K. Hardwiring Flow: Systems and Processes for Seamless Patient Flow. Gulf Breeze, FL: Fire Starter, 2009.

Gilboy N, Tanabe P, Travers D, Rosenau A, Eitel DR. Emergency Severity Index, Version 4: Implementation Handbook. AHRQ Publication No. 05–0046–2. Rockville, MD: Agency for Healthcare Research and Quality, 2005. http://www.ahrq.gov/research/esi (accessed January 2014).

Jensen K, Mayer TA, Welch SJ, Haradan C. Leadership for Smooth Patient Flow. ACHE Management Series. Chicago, IL: Health Administration Press, 2007.

Patel PB, Vinson DR. Team assignment system: expediting emergency department care. Annals of Emergency Medicine 2005; 46: 499–506.

Womack J, Jones DT, Roos D. The Machine That Changed the World: the Story of Lean Production. New York, NY: Free Press, 1990.

Spear SJ. Chasing the Rabbit: How Market Leaders Outdistance the Competition. New York, NY: McGraw-Hill, 2009.

Institute for Healthcare Improvement. Going Lean in Health Care. IHI Innovation Series white paper. Cambridge, MA: IHI, 2005. http://www.ihi.org/resources/Pages/IHIWhitePapers/GoingLeaninHealthCare.aspx (accessed January 2014).

Langley J, Nolan K, Nolan T, Norman C, Provost L. The Improvement Guide. San Francisco, CA: Jossey-Bass, 1996.

Institute of Medicine. To Err is Human: Building a Safer Health System. Washington, DC, National Academies Press, 2000.

Leape LL, Berwick DM. Five years after To Err Is Human: what have we learned? JAMA 2005; 293: 2384–90.

Wears RL, Vincent CA. The history of safety in healthcare. In P Croskerry, KS Cosby, SM Schenkel, RL Wears, eds., Patient Safety in Emergency Medicine. Philadelphia, PA: Lippincott Williams & Wilkins, 2009; 8–11.

Leatherman S, Berwick D, Iles D, et al. The business case for quality: case studies and an analysis. Health Affairs (Millwood) 2009; 22(2): 17–30.

Martin LA, Neumann CW, Mountford J, Bisognano M, Nolan TW. Increasing Efficiency and Enhancing Value in Health Care: Ways to Achieve Savings in Operating Costs per Year. IHI Innovation Series white paper. Cambridge, MA: IHI, 2005. http://www.ihi.org/IHI/Results/WhitePapers/IncreasingEfficiencyEnhancingValueinHealthCareWhitePaper.htm (accessed January 2014).

Nolan T, Bisognano M. Finding the balance between quality and cost. Healthcare Financial Management 2006; 60 (4): 66–72