Daha Yüksek Hasta, Çalışan ve Hekim Memnuniyeti, Sağlık Hizmeti Sonlanımlarının Nasıl Daha İyi Olmasını Sağlar?

Isaac T, Zaslavsky A, Cleary D, Landon B. The relationship between patients’ perception

of care and measures of hospital quality and safety, Health Services Research 2010; 45: 1024–40.

Jha AK, Orav, EJ, Zheng J, Epstein AM. Patients’ perception of hospital care in the United States. New England Journal of Medicine 2008; 359: 1921–31.

Glickman S, Boulding W, Manary M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation, Cardiovascular Quality and Outcomes 2010; 3: 188–95.

Trucano M, Kaldenberg DO. The relationship between patient perceptions of hospital practices and facility infection rates: evidence from Pennsylvania hospitals. Patient Safety & Quality Healthcare 2007. http://www. psqh.com/enews/0807feature. shtml (accessed January 2014).

Valentine NB, de Silva A, Kawabata K, et al. Health System Responsiveness: Concepts, Domains, and Operationalization. Geneva: World Health Organization, 2003; 573–96.

Press Ganey. Emergency Department Pulse Report 2010: Patient Perspectives on American Health Care. South Bend, IN: Press Ganey Associates, 2010.

American College of Emergency Physicians. The National Report Card on the State of Emergency Medicine. http://www. emreportcard.org (accessed January 2014).

American Hospital Association. Trendwatch Chartbook 2010. http://www.aha.org/research/ reports/tw/chartbook/ 2010chartbook. shtml (accessed January 2014).

Press Ganey. Patients, Physicians and Employees: Satisfaction Trifecta Brings Bottom Line Results. South Bend, IN: Press Ganey Associates, 2006.

Malott DL, Fulton BR. Patient satisfaction surveys are here to stay .. . so let’s make sure they are valid and reliable. Emergency Physicians Monthly November 2010; 18.

Hall M. Looking to improve financial results? Start by listening to patients. Healthcare Financial Management, Oct 2008.

Burnes B. At the Reading Hospital, New Care Processes and a Welcoming Attitude Drive an ED Transformation. South Bend, IN: Press Ganey Associates, 2011.

Bachenheimer E. Goodbye waiting room. Emergency Physicians Monthly January 2008; 31.

Jayaprakash N, O’Sullivan R, Bey T, Ahmed SS, Lotfipour S. Crowding and delivery of healthcare in emergency departments: the European perspective. Western Journal of Emergency Medicine 2009; 10: 223–39.

Gilligan P, Winder S, Ramphul N, O’Kelly P. The referral and complete evaluation time study. European Journal of Emergency Medicine 2010; 17: 349–53.

Laskowski M, McLeod RD, Friesen MR, Podaima BW, Alfa AS. Models of emergency departments for reducing patient waiting times. PLoS One. 2009; 4 (7): e6127.

Isaac T, Zaslavsky A, Cleary D, Landon B. The relationship between patients’ perception

of care and measures of hospital quality and safety, Health Services Research 2010; 45: 1024–40.

Jha AK, Orav, EJ, Zheng J, Epstein AM. Patients’ perception of hospital care in the United States. New England Journal of Medicine 2008; 359: 1921–31.

Glickman S, Boulding W, Manary M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation, Cardiovascular Quality and Outcomes 2010; 3: 188–95.

Trucano M, Kaldenberg DO. The relationship between patient perceptions of hospital practices and facility infection rates: evidence from Pennsylvania hospitals. Patient Safety & Quality Healthcare 2007. http://www. psqh.com/enews/0807feature. shtml (accessed January 2014).

Valentine NB, de Silva A, Kawabata K, et al. Health System Responsiveness: Concepts, Domains, and Operationalization. Geneva: World Health Organization, 2003; 573–96.

Press Ganey. Emergency Department Pulse Report 2010: Patient Perspectives on American Health Care. South Bend, IN: Press Ganey Associates, 2010.

American College of Emergency Physicians. The National Report Card on the State of Emergency Medicine. http://www. emreportcard.org (accessed January 2014).

American Hospital Association. Trendwatch Chartbook 2010. http://www.aha.org/research/ reports/tw/chartbook/ 2010chartbook. shtml (accessed January 2014).

Press Ganey. Patients, Physicians and Employees: Satisfaction Trifecta Brings Bottom Line Results. South Bend, IN: Press Ganey Associates, 2006.

Malott DL, Fulton BR. Patient satisfaction surveys are here to stay .. . so let’s make sure they are valid and reliable. Emergency Physicians Monthly November 2010; 18.

Hall M. Looking to improve financial results? Start by listening to patients. Healthcare Financial Management, Oct 2008.

Burnes B. At the Reading Hospital, New Care Processes and a Welcoming Attitude Drive an ED Transformation. South Bend, IN: Press Ganey Associates, 2011.

Bachenheimer E. Goodbye waiting room. Emergency Physicians Monthly January 2008; 31.

Jayaprakash N, O’Sullivan R, Bey T, Ahmed SS, Lotfipour S. Crowding and delivery of healthcare in emergency departments: the European perspective. Western Journal of Emergency Medicine 2009; 10: 223–39.

Gilligan P, Winder S, Ramphul N, O’Kelly P. The referral and complete evaluation time study. European Journal of Emergency Medicine 2010; 17: 349–53.

Laskowski M, McLeod RD, Friesen MR, Podaima BW, Alfa AS. Models of emergency departments for reducing patient waiting times. PLoS One. 2009; 4 (7): e6127.