Performans Ölçümü ve Lojistik Kpı’ları
Özet
Bu çalışma, performans ölçümünün lojistik ve tedarik zinciri yönetimindeki stratejik önemini bütüncül bir çerçevede ele almaktadır. Performans, yalnızca finansal sonuçlarla değil; süreç etkinliği, müşteri memnuniyeti ve sürdürülebilirlik gibi çok boyutlu göstergelerle değerlendirilmelidir. Çalışmada Neely, Kaplan & Norton, Parmenter ve Gunasekaran gibi öncü araştırmacıların yaklaşımları temel alınarak Balanced Scorecard (BSC), SCOR, Lean Six Sigma, Veri Zarflama Analizi ve dijital KPI sistemleri (IoT, Big Data, AI, Blockchain) incelenmiştir. Lojistik performans yönetimi; taşıma, depolama, envanter, sipariş yönetimi ve tersine lojistik süreçlerinde operasyonel mükemmelliği hedeflerken, müşteri odaklılık ve sürdürülebilirlik dengesi gözetilmelidir. ESG göstergeleri (karbon emisyonu, yeşil filo, sosyal sorumluluk) artık klasik finansal metriklerle eşdeğer önem taşımaktadır. Sonuç olarak, geleceğin performans yönetimi sistemleri dengeli (BSC-SCOR temelli), dinamik (gerçek zamanlı veri analitiği destekli) ve dijital (AI–IoT–Blockchain entegre) yapılar olacaktır. Bu dönüşüm, performans ölçümünü statik raporlama aracından çıkararak, stratejik öğrenme ve sürdürülebilir rekabet avantajı yaratan bir yönetsel kültüre dönüştürmektedir.
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